Sales Coordinator at Sanders Industries Holdings

Long Beach, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

42.66

Posted On

14 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Account Management, Salesforce, Order Management, Microsoft Excel, Cross-functional Collaboration, Quotation Processing, CRM Systems, Analytical Skills, Problem-solving, Written Communication, Verbal Communication, Organizational Skills, Attention To Detail, Upselling, Cross-selling

Industry

Industrial Machinery Manufacturing

Description

Rubbercraft (RCC) is seeking a Sales Coordinator to support customer accounts from initial quotation through order fulfillment and delivery. This role serves as the primary point of contact for assigned accounts, ensuring a seamless customer experience while supporting sales growth and operational excellence. The Sales Coordinator partners cross-functionally with engineering, quality, manufacturing, accounting, and sales teams to meet customer requirements, resolve issues, and support account expansion opportunities. This position requires a strong balance of customer service, organizational skills, transactional accuracy, and proactive sales support, with a strong emphasis on effective Salesforce utilization and account management. About RCC: Rubbercraft is a trusted leader in engineered elastomer solutions serving the aerospace, defense, and industrial markets. We design and manufacture precision-molded seals, gaskets, and custom rubber components built to perform in the most demanding environments. We take pride in our craftsmanship, collaborative culture, innovation, and commitment to reliability. WORKING CONDITIONS * Onsite position based in Long Beach, California * Standard office environment within a manufacturing facility * Requires strong visual attention to detail * Ability to work from written and verbal instructions * Approximate physical requirements: * Sitting: 80% * Standing: 20% * Lifting: Up to 20 pounds KEY RESPONSIBILITIES SALES & ACCOUNT SUPPORT * Prepare, process, and follow up on customer quotations to support order conversion and revenue growth * Identify opportunities for upselling, cross-selling, and account expansion within existing customers * Build and maintain strong customer relationships to support repeat business and long-term partnerships * Support customer reviews and business discussions to help achieve commercial objectives CUSTOMER SERVICE & ORDER MANAGEMENT * Manage daily customer account activity, including purchase orders, order entry, order tracking, and production coordination * Serve as the primary point of contact for customer communication via phone, email, and other channels * Provide timely updates regarding order status, documentation requests, and delivery schedules * Address customer concerns related to delivery, pricing, quality, and service in coordination with the Customer Service Manager * Ensure a high level of customer satisfaction through proactive communication and issue resolution SALESFORCE & SYSTEMS MANAGEMENT * Utilize Salesforce to manage customer interactions, quotes, opportunities, and account activity * Maintain accurate customer records, sales pipeline information, and order data * Generate reports and insights to support account management and business decisions * Support Salesforce adoption and process improvement initiatives CROSS-FUNCTIONAL COLLABORATION * Work closely with engineering, quality, manufacturing, accounting, and sales teams to ensure successful order execution * Coordinate internally to resolve issues affecting delivery, quality, or customer satisfaction * Support continuous improvement initiatives related to customer service and operational processes MARKETING & COMMERCIAL SUPPORT * Coordinate marketing initiatives that support brand visibility and customer engagement * Assist with website updates, marketing materials, brochures, and sales collateral * Support trade shows and events, including logistics, booth coordination, and vendor communication * Provide additional commercial and marketing support as needed ADDITIONAL DUTIES * Perform other duties and responsibilities as assigned QUALIFICATIONS EDUCATION * High School Diploma or GED required * Associate’s or Bachelor’s degree preferred EXPERIENCE * Minimum of 2 years of customer service experience in a fast-paced environment * Aerospace manufacturing experience preferred * Experience in inside sales, account management, or order management strongly preferred SKILLS & COMPETENCIES * Strong attention to detail and organizational skills * Ability to manage multiple priorities in a fast-paced environment * Excellent verbal and written communication skills * Strong interpersonal and customer relationship management abilities * Proficiency in Microsoft Office Suite, particularly Excel * Experience with CRM systems, preferably Salesforce * Strong analytical and problem-solving skills * Positive, professional attitude with both customers and internal teams CORE COMPETENCIES * Customer Focus * Sales Acumen * Communication * Collaboration * Organization & Planning * Adaptability * Technology Proficiency Benefits: At Rubbercraft, we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits, including medical, dental, vision, short and long-term disability coverage, accident insurance, critical illness insurance, basic and supplemental life insurance, employee assistance plan, retirement savings and matching, and other developmental opportunities. We are committed to supporting the way you live and work. RCC is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Applicants requiring reasonable accommodation to complete the application process may contact Human Resources. This position requires access to information subject to the International Traffic in Arms Regulations (ITAR). Employment is contingent upon the applicant being a “U.S. person” as defined by ITAR (22 CFR §120.15), which includes U.S. citizens, lawful permanent residents, refugees, or asylees, as required by U.S. export control laws.

Responsibilities

The Sales Coordinator manages customer accounts from initial quotation through order fulfillment and delivery. They serve as the primary point of contact for clients while collaborating cross-functionally to ensure operational excellence and sales growth.