Description
This office-based customer support role focused on gaining experience within a less complex environment taking orders in the selling tool and SAP. Interacts daily with sales and/or long-term and potential new customers. Collaborates with a team of sales professionals and is a member of and/or supports a larger sales team in a specific Wood Products business and acts as a single point of contact to assigned customers/sellers. Expected to grow in knowledge and expertise in areas such as system improvements, customer product needs, and manufacturing impacts.
Schedule: In office x5 days/wk

ACCOUNTABILITIES:

• Answer phones, enters orders or assists individual sellers in order file management by ensuring orders are received, priced accurately, shipped and invoiced in an accurate and timely manner using sales tools/SAP effectively.
• Acts as point of contact for customers, takes ownership of interactions. Addresses order status and product information inquiries from customers via phone and email. Troubleshoots basic customer issues, escalates situations as needed; learns from order errors or mistakes. Learns to accurately submit information for new customer requests through SAP transaction (MDG).
• Develops knowledge of customers, company procedures, products, and services to gain competency in these areas. Works closely with specific customer base to build rapport and understand their business.
• Collaborates to build strong relationships with peers, coworkers, internal/external customers, and broader team members and resources.
  Find out more about Weyerhaeuser at www.weyerhaeuser.com and learn our Story here: https://youtu.be/c2R_lQ7wo0A

Qualifications

• Demonstrated effective communication skills including written and verbal (face to face and over the phone)
• Proven ability to work in Office, Excel, Word, and Web-based programs with technical proficiency to learn and effectively use customer services tools/enterprise systems (i.e., SAP)
• Demonstrated interest and willingness to gain basic knowledge of products, pricing and customers
• Demonstrated effective time management skills to remain focused on priorities and organized while working with attention to accuracy and detail
• Proven ability to establish and maintain positive working relationships internally and externally and collaborate within a team environment.
• Demonstrated problem solving skills

Education and Experience

• Minimum HS Diploma/GED
• Preferred 3+ yrs experience in building materials distribution sales

We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.

WE KNOW YOU HAVE A CHOICE IN YOUR CAREER. WE WANT YOU TO CHOOSE US.

Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.
Job Customer Service, Design, Sales & Marketing
Primary LocationUSA-VA-Henrico
Schedule Full-time
Job Level Individual Contributor
Job Type Experienced
Shift Day (1st

Please refer the Job description for details