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Sales Counter - Balikpapan at Paxel Indonesia

Balikpapan, East Kalimantan, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, Problem Solving, Communication, Education, Claim Processing, Logistics, Monitoring, Sales, Technical Support, Information Gathering, Complaint Handling, Tactical Program Monitoring, User App Assistance, Shipping Procedures, Area Coverage Information

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Ordering Shipment Melayani order Walk in Customer Membantu order/create Air Will Bill (AWB) untuk customer Personal atau potensial Memberikan detail informasi Menjelaskan detail layanan Paxel Menjelaskan terkait tarif, berat & volume Detail prosedur pengiriman Memberikan detail informasi coverage area Membantu meng-edukasi penggunaan User Apps Mengarahkan komplain customer ke sistem customer service Paxel Menggali informasi potensi customer walk in dan menginformasikan leads potensi kepada Branch Head Proses Claim dan Problem Solving Membantu first respon customer yang Walk In, dan berkoordinasi dengan Branch Officer dalam penanganan paket yang mengalami kendala. Memandu customer menyampaikan komplain ke sistem customer service Membantu proses serta prosedur claim untuk customer potensial Membantu serta menangani detail laporan barang rusak dan atau hilang Monitoring Membantu Branch Head me-monitoring tactical commercial program yang berjalan

Responsibilities

The Sales Counter position involves managing customer orders, providing detailed information about services, and assisting with claims and complaints. The role also includes educating customers on using the user apps and monitoring commercial programs.