Sales CRM Coordinator (Dynamics365) at Cuscal

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Dynamics 365, Sales Operations, CRM Optimization, Sales Enablement, Content Creation, Data Analysis, Power BI, Tableau, Microsoft Excel, Microsoft PowerPoint, Stakeholder Management, Project Coordination, Reporting and Dashboards, Risk Management, Event Coordination, Sales Pipeline Management

Industry

Financial Services

Description

Company Description Empower Australia’s Payments Future with Cuscal At Cuscal, your skills drive change and make a real impact. Whether you’re supporting our clients’ customers in our Fraud Operations Contact Centre or delivering innovative solutions in Product Delivery, your contribution helps shape the payments industry’s future. Join a team that values collaboration, innovation and excellence. With a focus on professional growth and flexibility, Cuscal is where you can thrive. Forward with Cuscal. Job Description We’re looking for a proactive and detail-driven Sales CRM Coordinator to join our Client, Growth & Strategy division and play a key role in enabling our strategic growth agenda. If you enjoy working at the intersection of sales enablement, content creation, and CRM optimisation, this is a fantastic opportunity to make a real impact in a fast-paced, collaborative environment. Your Opportunity In this role, you’ll be at the heart of our Strategic Growth team, supporting the delivery of high-impact initiatives that drive business development and strengthen strategic partnerships. You’ll bring structure, creativity, and coordination to the way we develop and deliver sales content, while acting as the go-to expert for CRM (Microsoft Dynamics 365). What You’ll Be Doing You’ll contribute to our growth strategy by: Owning CRM excellence (Dynamics 365) Acting as the SME for CRM, maintaining data quality, optimising usage, and supporting the team with insights, reporting, and best practice. Driving sales enablement Supporting the creation and coordination of business development, strategic partnership, and go-to-market (GTM) content, ensuring alignment with key priorities and messaging. Creating compelling sales content Developing and maintaining high-quality sales collateral, presentations, and product documentation to support client conversations and growth opportunities. Enabling team capability uplift Coordinating training, knowledge-sharing, and product insights sessions to uplift capability across the Strategic Growth team. Enhancing content accessibility & innovation Supporting initiatives to improve how content is accessed, including AI-enabled tools for RFPs and due diligence processes. Managing tools and platforms Overseeing key platforms (CRM, Teams and others), ensuring they are efficient, user-friendly, and fit-for-purpose. Delivering events and engagement Organising and coordinating events, workshops, and webinars, ensuring seamless execution and strong engagement. Tracking performance and insights Supporting reporting and dashboards, analysing feedback and metrics to continuously improve effectiveness and impact. Ensuring operational and compliance excellence Acting as a Line 1 control, identifying and managing risks while ensuring all activities align with internal policies and regulatory requirements. Qualifications What You’ll Bring You’re a highly organised and proactive professional with a strong foundation in sales operations or coordination, and a passion for enabling high-performing teams. Core Experience & Skills: 5+ years’ experience in a sales operations, sales support, or administrative role Hands-on experience working with CRM platforms (experience with Dynamics 365 highly regarded) Familiarity with sales reporting and analytics tools such as Excel, Power BI, or Tableau Solid understanding of sales processes, pipelines, and performance metrics Proven experience working in a fast-paced, cross-functional environment Technical Capability: Strong proficiency across the Microsoft Office suite, particularly Excel and PowerPoint Comfortable working with systems, tools, and data to drive insights and efficiency Desirable: Knowledge of sales methodologies (e.g. MEDDICC, Challenger, etc.) Basic understanding of financial principles related to sales performance What Sets You Apart: Strong written and verbal communication skills, with the ability to translate information into clear, engaging content A collaborative mindset and ability to work effectively across teams and stakeholders An analytical approach, with confidence interpreting data and deriving insights Excellent organisational skills with the ability to manage multiple priorities and meet deadlines A proactive, solutions-focused attitude, with a drive to identify and resolve operational challenges Additional Information Why Cuscal? At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all. Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams. And you’ll build an impressive, fulfilling career that continues to grow. You’ll also enjoy a range of benefits, including: Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities. Wellbeing focus: Access initiatives supporting physical, mental, and financial health, plus discounts via ‘Cuscal Advantage.’ Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements. Join us and reimagine the future Ready to make an impact? Click APPLY to join Cuscal today. If you’re excited about this opportunity, we’d love to explore how you can contribute to our vision for the future. Screening and interviews may occur before the job ad closing date, so don’t wait - apply now. Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal. Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.

Responsibilities

The role focuses on managing CRM excellence within Microsoft Dynamics 365 and driving sales enablement through the creation of high-quality collateral and GTM content. Additionally, the coordinator will oversee platform efficiency, coordinate team training, and manage operational compliance and risk.