Sales & Customer Advisor at Sedgwick Ireland

, , Ireland -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Interpersonal Skills, Regulatory Compliance, Team Collaboration, Problem Solving, Financial Knowledge, Digital Capabilities, Risk Awareness, Continuous Professional Development, Quality Focus, Customer Engagement, Proactivity, Flexibility, Customer Relationship Management

Industry

Insurance

Description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Sales & Customer Advisor In partnership with our client, a leading provider of personal and business banking services in Ireland, we are seeking a Sales & Customer Advisor. This role is based on-site in their office in Blackrock Co. Dublin. Candidates must be available to start in August. Contract: 6 - 12 months APA in Loans & Regulations is required for this role. As a Sales & Customer Experience Advisor, you will work collaboratively with your team and Team Lead to support the efficient delivery of business objectives and the day-to-day operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. Your Team: Our focus is to deliver an exceptional Customer experience by blending the most up to date technology with our highly skilled and trained people, through inbound, outbound phone calls and other digital capabilities. Your Responsibilities: Work effectively as part of a high-performing team delivering excellent customer service and on own initiative. Provide an excellent level of customer service and advise our customers throughout their product / financial needs journey, where qualified to do so, further improving the customer experience. Ensure accuracy by being quality-focused and adopt a right first time approach at all times. Support and deliver for customers in our inbound,outbound and our digital channels. Interact and build exceptional customer relationships providing market leading service that meets the agreed service level agreements. Take ownership and deal with customer queries in an effective, professional and compliant manner. Maximising opportunities to achieve the bank’s customer goals and commercial objectives by generating and executing sales from customer leads through holding collaborative customer conversations (where qualified to do so) in accordance with the my clients ethos and processes and procedures. Understanding of customers needs, customer segments, products and digital capabilities in order to developing meaningful customer relationships through positive customer engagement interactions. Maintain knowledge of the regulatory codes and legislation impacting on day to day work. Commit to continuous professional development and agree an annual performance and professional development plan with the manager. Continuously review skills, and be flexible and open to feedback. Be ‘risk aware’ and contribute to the maintaining of robust risk framework by ensuring your customer interactions are conducted in accordance with legislative, regulatory, policies and offer solutions to customers are appropriate to their needs. Requirements: Essential To work with our customers regarding their financial requirements, an APA in Loans and Regulations with up-to-date CPD hours for the relevant CPD years. Strong English language skills verbally and written is essential. Desired Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment Committed to and enjoys working in a fast paced customer focused environment Proactive, forward looking and driven philosophy Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com

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Responsibilities

As a Sales & Customer Experience Advisor, you will provide excellent customer service and support customers throughout their financial needs journey. You will work collaboratively with your team to achieve business objectives while ensuring compliance with regulations.