About Us:
We are one of the UK’s leading and largest online tree suppliers with over 20 years of industry experience.
Overview:
We are seeking a dedicated Sales & Customer Service Representative to join our team. As a Sales & Customer Service Representative, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring customer satisfaction.
Responsibilities:
Provide exceptional sales assistance and guidance on our products ensuring customers select products suited to their requirements.
Respond promptly to customer enquiries via phone or email whilst providing further product information and images when necessary.
Resolve customer complaints and issues in a professional and efficient manner
Preparing and sending quotations in a timely manner. Advising on discounts and promoting the use of all our products.
Chasing up quotations, offering further advise and negotiating costs where necessary.
Building relationships and keeping in touch with repeat purchasers and large order customers.
Promoting sales and provide a lead role in securing new business.
Providing information and guidance on the after care of our products once they have been delivered.
Process customers orders, returns and exchanges accurately and efficiently, maintaining accurate customer records.
Preform data entry tasks to input customer information and assist with clerical duties such as filing, scanning and creating courier labels.
Skills:
- Excellent communication skills, both verbal and written
- Friendly , approachable manner and an adaptable team player
- Ability to multitask and prioritize tasks effectively
- Proficient in computer applications and data entry
- Customer-oriented approach with a positive attitude
- Previous experience in Sales and customer service is essential.
We offer competitive pay and a supportive work environment. If you are a motivated individual with excellent Sales & Customer Services Skills we would love to hear from you. Please submit your CV and covering letter detailing your relevant experience. Previous Sales and Customer Services experience is essential for this role.
Job Type: Full-time
Pay: £26,000.00-£26,100.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Retail sales: 2 years (required)
• Customer service: 3 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In perso

Please refer the Job description for details