SALES/CUSTOMER SERVICE ADMINISTRATOR

A leading organisation within the events sector is seeking an Sales/Customer Service Administrator to join their team based in Sandyford.
The Sales/Customer Service candidate will dealing with all inbound customer queries from both existing and new customers. This role is ideal for someone who is results orientated, customer focused and enjoys working in a fast-paced environment.

RESPONSIBILITIES:

• Part of the sales and customer service team, ensuring best practise at all times
• Manage all incoming enquiries from customers.
• Identifying opportunities and upselling products
• Working with targets
• Process all customer orders, as per SLA agreements with customers
• Manage all sales quotations and cross sell where appropriate
• Ensuring customer service team is fully up to date on all products.
• Issue all invoices/credits reports
• Develop, Implement and manage robust processes across the customer service function
• Manage any complaints
• Manage utilise & maximise use of company software to the benefit of customer service and sales i.e. TSS, Phone systems, product imagery etc.
• Manage all relevant GDPR activities