CUSTOMER SALES & SERVICE EXECUTIVE

Bury St Edmunds | £27,000–£29,000 + Bonus | Full-Time, Permanent
I’m working with a well-established company that’s looking for a Customer Sales & Service Executive to join their growing team in Bury St Edmunds. This role is ideal for someone with strong customer service skills who enjoys building relationships, supporting clients, and driving sales.
You’ll act as the first point of contact for customer enquiries, ensuring orders are processed accurately, queries are handled with care, and sales opportunities are maximised. Working closely with Business Development Managers (BDMs) and operations teams, you’ll play a vital role in customer retention and business growth.

• Handling inbound calls, emails, and online enquiries quickly and professionally.
• Processing customer orders with accuracy and efficiency.
• Making outbound calls to book appointments and convert leads.
• Managing annual contract renewals and re-engaging lapsed customers.
• Keeping CRM records accurate and up to date.
• Supporting marketing campaigns by following up on leads and sharing promotions.
• Ensuring a smooth handover of new accounts to operations.
• Reporting on sales, conversions, and customer trends.
• Sharing insights with colleagues to improve team success.