Sales & Customer Service Associate at FOH Inc

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Problem-Solving Skills, Time Management Skills, Analytical Skills, Attention to Detail, Collaboration, Communication Skills

Industry

Hospitality

Description

Company Overview: Established in 2002, FOH® is a global award-winning hospitality and foodservice manufacturer brand including: Front of the House® and room360˚ by FOH®. Delivering more than products, our company and culture has received numerous recognitions through the years and was also featured in Fortune Magazine as “Best Workplaces in Manufacturing and Production”. We are proudly certified as WBENC (Women’s Business Enterprise National Council) and LGBT Business Enterprise (LGBTBE®) partners and suppliers. FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity. DEI Workplace™ Certified [https://diversity.social/foh-dei-certifications/] 2024 & 2023 | Most Family Friendly Employers™ [https://diversity.social/foh-dei-certifications/]2024 | Best Workplaces in Manufacturing & Production™ [https://www.greatplacetowork.com/best-workplaces/manufacturing-production/2023?category=small-and-medium] 2023 | Best Dog-Friendly Company [https://www.rover.com/blog/best-dog-friendly-companies/]2021 | Great Place to Work® Certified [https://www.greatplacetowork.com/certified-company/5003205] 2018-2020| Best Workplaces in Manufacturing & Production™ [https://www.greatplacetowork.com/best-workplaces/manufacturing-production/2020?category=small-and-medium]2020 FOH® is Diversity, Equity, Inclusion Workplace Certification™ Certified – LGBTQ+, Family, and Women Friendly | Diversity for Social Impact Additional Information: * This is a permanent, full-time exempt position (Exempt) * Our Headquarters office is located at 7630 Biscayne Blvd., Miami, FL 33138 * This role participates in our hybrid schedule: Hybrid Schedule: Monday & Friday; 2 days working remotely. Tuesday, Wednesday & Thursday; 3 days working in the headquarters office. Position Summary: The Sales & Customer Service Associate is part of the Sales & Customer Service Team. This role contributes to the success of the company by developing and optimizing partnerships with sales managers and other support departments through exceptional, solution-oriented service. The Associate supports our vision by processing all orders, assisting with inquiries, and supporting the Sales & Customer Service team as needed. This Associate role is a foundational position in which the skills and desired characteristics for professional growth within FOH® are developed. MAJOR DUTIES INCLUDE: * Demonstrates high energy and ownership towards supporting the Sales & Customer Service team, sales managers and sales reps * Communicates any issues to the FOH® team in a timely manner as it relates to assigned orders, including purchase order discrepancies, system failures, etc. * Accurately processes samples and orders via SAP Business One software for assigned orders and helping with other orders as needed * Completes open order monthly reporting on SAP Business One * Responds to all internal communications and inquiries within 2-4hours * Works in tandem with other team members to ensure business partner efficiencies and results * Records personal daily punches and approves accurate bi-weekly time and attendance records * Actively participates and engages in all one-on-one and group meetings * Performs other duties as assigned * Promotes our FOH® Culture in all interactions Education, Experience & Computer Skills: EDUCATION: College degree preferred EXPERIENCE Minimum 1+ years’ experience in customer service in an office environment, call center, or hospitality industry  SKILLS NEEDED FOR SUCCESS: Follows direction and works under pressure to meet deadlines Stress and time management skills Analytical, creative, practical problem-solving skills Customer service and interpersonal skills Communicate with clarity verbally Work collaboratively and as part of a diverse team Small project management skills and strong attention to detail DESIRED CHARACTERISTICS AND QUALIFICATIONS: Organized, action and detail oriented Demonstrates sound work ethic Possesses cultural awareness and sensitivity Ability to re-arrange tasks as priorities change Highly enthusiastic, positive-minded, and composure in challenging situations Computer Skills: Familiar with ERP systems, SAP Business One preferred Proficient in all Microsoft Applications, Outlook Benefits and Pay: FOH®, Inc. recognizes that our team members are our most important assets; therefore, we are committed to offering a comprehensive benefits package that provides protection and well-being for our team and their families. The salary/hourly range for this role reflects numerous factors considered in hiring decisions, including, but not limited to, work experience, territory, and geographical location. As such, starting pay for the successful candidate(s) could fall anywhere within the stated range. Beyond base compensation, FOH® proudly offers bonus incentives, health benefits, retirement savings plans, time off programs, and perks. (Onsite gym and workout classes, pet-friendly office, daily Cuban coffee, flexible schedule options, volunteer time off, fresh fruits and snacks, and our collaborative culture) Passionate about what we do and how we do it, we value diverse perspectives and actively recruit team members from all backgrounds. "Be yourself! We like it that way". Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide. Our websites are the perfect place to learn more about FOH® www.fohworldwide.com [http://www.fohworldwide.com/] | www.frontofthehouse.com [http://www.frontofthehouse.com/] | www.roomthreesixty.com [http://www.roomthreesixty.com/]

Responsibilities

The Sales & Customer Service Associate supports the Sales & Customer Service Team by processing orders and assisting with inquiries. This role is foundational for professional growth within the company.