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Sales & Customer Services Branch Assistant at British Council
Baku, , Azerbaijan -
Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Language Skills, Complaint Management, Outbound Calling, Collaboration, Data Protection, Record Keeping, Safeguarding Policies

Industry

Non-profit Organizations

Description
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. Handle customer enquiries and provide expert advice on Teaching Centre products Support registration and placement testing processes Manage first-level complaints and follow up on student incidents Conduct outbound call campaigns to new and existing students Collaborate with internal teams to improve customer communications and service standards Ensure safeguarding policies are effectively implemented Maintain accurate records and comply with data protection standards Excellent English (B2/C1) and Azerbaijani (C2) language skills Strong customer service skills and experience with front desk and back-office tasks Right to live and work in Azerbaijan
Responsibilities
The Sales & Customer Services Branch Assistant will handle customer inquiries and provide expert advice on Teaching Centre products. They will also manage registration processes, follow up on student incidents, and conduct outbound call campaigns.