JOB OVERVIEW

We are looking for an enthusiastic and detail-oriented Sales & Customer Support Coordinator to join our team in Dewsbury. This role is central to ensuring customers receive an exceptional service experience, from finalising product details to supporting the sales team with accurate order processing.
Working primarily from our Dewsbury office, you will liaise with customers to capture specifications, confirm finishes, and present samples when required. Alongside this, you will support the sales team through telephone sales activity and database administration, helping to generate opportunities and keep customer records up to date. Occasional travel to customer sites will also be required, which may involve overnight stays.

KEY SKILLS REQUIRED

• Excellent communication and interpersonal skills, confident on the phone and in person
• High attention to detail with strong organisational ability
• Confidence in customer-facing situations with the ability to build rapport and trust
• Ability to problem-solve and work proactively under pressure
• Self-motivated and able to work independently while collaborating effectively with colleagues
• Proficient in Microsoft Outlook, Excel and comfortable with CRM or database systems
• Full UK driving licence with flexibility to travel and stay overnight when required

EXPERIENCE

• Previous experience in a customer-facing role is essential
• Experience in telephone sales, telesales, or business development is desirable
• Background in interiors, furniture or a related sector is advantageous
• Familiarity with CRM or database administration preferred

RESPONSIBILITIES

• Act as the link between customers and the sales team, ensuring all details are captured accurately
• Support customers in making informed choices on fabrics, wood finishes and custom specifications
• Present samples during visits to aid decision-making
• Conduct occasional site visits to confirm measurements and final details
• Carry out telephone sales activity, including following up enquiries, generating leads and nurturing relationships
• Manage and update the sales database/CRM system to ensure customer information is accurate and up to date
• Maintain detailed records of customer interactions and order information
• Work closely with the National Sales Manager and wider sales team to ensure seamless communication and order flow
• Deliver a high standard of customer service that reflects Shackletons’ values

The role comes with fantastic benefits:

• Company car
• 32 holiday days per annum, inclusive of Bank Holidays
• Pension scheme with a 3% employer contribution
• Enhanced Maternity, Paternity and Adoption pay
• Company events
• Cycle to Work scheme
• Retailer discounts
• Staff lotter