QUALIFICATIONS

Required Skills & Experience

• 1–2 years in customer service, inside sales, or administrative support
• Excellent phone and email etiquette
• Strong attention to detail and organization
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to multitask in a fast-paced, customer-facing environment
• Fluent in English
• Bilingual fluency (Mandarin or Cantonese) to support a diverse client base.

Job Type: Full-time

Schedule:

• Day shift
• Monday to Friday

Work Location: In perso

ABOUT THE ROLE

We’re looking for a friendly, organized Sales & Customer Support Representative to be the first point of contact for our clients. You’ll handle incoming calls, emails, and walk-in inquiries while supporting the sales team with order processing, quotes, and follow-ups. This role focuses on helping customers, solving problems, and ensuring a smooth sales experience from first contact to delivery.

KEY RESPONSIBILITIES

Customer Interaction

• Answer incoming phone calls and respond to customer emails in a professional, timely manner
• Greet walk-in clients and visitors at the showroom
• Provide accurate product information, pricing, and availability
• Assist customers with product selection and basic design/layout inquiries

Sales Support

• Prepare and send quotes and sales order confirmations
• Follow up with clients regarding delivery schedules, order updates, or payment status
• Coordinate with internal departments (production, logistics, finance) to support customer needs
• Input and manage orders using CRM or order management software

General Administration

• Keep customer records up to date in the CRM system
• Organize and maintain product literature and showroom materials
• Assist with invoicing or basic document handling as required