DESCRIPTION

Location: Unit 5, 5 Wainwright Cl, Hastings, Saint Leonards-on-sea TN38 9PP

WHAT COULD THE FUTURE LOOK LIKE?

There’s no limit to what you can achieve while working with Petrarch Panels. Their team is at the heart of what they do, and they are looking for someone who wants to play a key part in that long term.
Through ‘on-the-job’ training you’ll have the opportunity to learn new skills to provide competency and responsibility in carrying out testing and to help develop your career.
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Skills, Knowledge, and Experience*

ABOUT YOU

We’re looking for someone who is tech savvy, loves analysing data, finding patterns and extracting stories from that data!
You’ll be someone who is customer-focused, with the ability to build strong working relationships. You’ll curious, analytical, and detail-driven. A confident approach to speaking with customers over the phone, email and in person is a must.
You’ll need to be motivated to learn, resilient, enjoy problem solving and be able to think on your feet whilst juggling multiple responsibilities.
If you hold previous experience in customer service, sales or administration - even better!

EXPERIENCE

We’re not only interested in previous experience—we’re looking for someone with the right mindset to thrive at Petrarch Panels. If you’re passionate about working with data, eager to learn, and excited about contributing to a team, you could be a great fit.

QUALIFICATIONS

It’s not just about formal qualifications—it’s about potential. We welcome applicants who can demonstrate a strong interest in data management and analysis, along with a basic understanding of data quality and accuracy. Good communication skills, confidence to ask for help when needed, and the ability to stay organized and adapt to new technologies are all important. Most of all, we’re looking for someone who is self-motivated and eager to keep learning on the job.
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So how does the apprenticeship work?*
At Tiro we’re obsessed with changing lives through science and technology apprenticeships so we can’t wait to have you on board.
Over 15 months, you’ll devote a minimum of 6 hours of your working week on ‘off the job’ training. This can include theory training (for example, virtual lessons & online learning), alongside practical training (for example shadowing, mentoring, & time spent writing assignments. Together this will count towards a Level 3 Data Driven Professionals apprenticeship. You’ll be trained by an expert tutor from Tiro as well as an experienced mentor at Petrarch Panels who together, will make sure you develop the knowledge, skills, and work habits you’ll need to succeed in your career. Being an apprentice is hands-on, so you’ll get the chance to learn things you might otherwise not have experienced in a university or college environment.
The best part? You’ll be earning a salary while you gain your qualifications, meaning no huge student loans to pay back at the end of the programme!

• Gain good product knowledge of the types of cladding materials and fixing systems available to be able to give sound technical advice to customers.
• To communicate with architects, specifiers, contractors and others with a pleasant, professional telephone manner and via computer/ email ensuring correct sales procedures are followed.
• Deal promptly and efficiently with customer enquiries regarding the processing of their orders, quotations, enquiries and other administrative tasks relating to the Sales and Customer Service processes, Technical and Quotation processes.
• Process technical and estimating enquiries received by telephone, e-mail or videocall, ensuring that all enquiries and quotations are processed in a timely fashion.
• Complete take offs and prepare quotations using Architectural drawing package to include plans, elevations, sections, & details that have been sent into the company. Convert quotation to order and highlight programmes and lead times to customer
• Process sales orders and liaise with the operations team with regards to production, fabrication and delivery requirements.
• Project manage customer orders once placed to ensure on time in full deliveries in line with customer programmes.
• Organise literature and product samples as required.
• Provide support to the external sales and technical teams as required.
• Complete any ad-hoc or project related duties requested by the Estimating Manager