WHAT SKILLS & EXPERIENCE WILL YOU NEED?

You will:

• Have a genuine passion for delivering great customer service
• Be able to demonstrate a proven track record in handling customer queries in a fast paced, airline or travel environment.
• Have previous experience of successfully meeting sales targets would be beneficial.
• A good working knowledge of Microsoft Packages including Outlook and Excel, with good numeracy and communication skills.

We are seeking adaptable, self-motivated individuals with good time management skills who enjoy working as part of a team.
At Jet2.com we believe in creating memories for our customers and a rewarding career for our employees, so apply today to become a part of our awarding winning team!

At Jet2.com we are proud to deliver a VIP Service to our customers. With the opening of our 12th UK base in at Bournemouth Airport, we are now recruiting Sales Desk & Baggage Tracing Agent colleagues to join our team and play a crucial role in ensuring that a fantastic customer service is delivered to our all-important customers at the airport!
Why join Jet2.com as Sales Desk & Baggage Tracing Agent?

We offer our valued Sales Desk colleagues a range of benefits including:

• Competitive salary with additional allowances for unsociable hours (hours worked between11:00pm - 04:59am).
• Free Car Parking for all our colleagues at the airport
• 34 days holiday entitlement per annum (pro rata for part time hours)
• Recommend a Friend scheme (£250 for successful referrals)
• Life assurance & pension scheme
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Annual pay review, our famous red uniform, paid training course & much more!

What will you do as a Sales Desk & Baggage Tracing Agent?

• Help our customers with flight bookings and additional product sales
• Work to resolve customer enquiries such as flight changes and escalated queries
• Monitor the customer queues and queue times to ensure efficiency and compliance with company standards and operating procedures.
• Offer a dedicated service to ensure we return items to their owners as quickly and efficiently as possible using World Tracer ( our Baggage Tracing System)
• Effectively support our customers, arranging alternative flights, accommodation and transfers in times of disruption and delays.
• Communicate effectively with our customers at all times, demonstrating a friendly, professional approach, ensuring every customer feel like a VIP

This is a varied and fulfilling role with operational impact and will play a vital part in ensuring we achieve our Sales and Customer Satisfaction targets. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. This is a rostered role that requires shift working, so flexibility is required - shift patterns are a rolling shift pattern of 4 shifts on, 2 rest days off . Shifts will include very early starts, late finishes, working weekends & bank holidays .