Sales Development Representative - USA at parcelLab

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

0.0

Posted On

10 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

B2B SaaS sales, Lead generation, Prospecting, Cold calling, Email outreach, Social selling, LinkedIn Sales Navigator, Salesforce, Pipeline management, Communication, Negotiation, Customer engagement, Ecommerce, MarTech, Strategic planning

Industry

technology;Information and Internet

Description

At parcelLab, we’re reshaping how the world’s leading brands manage the post-purchase experience. Our Post-Purchase Customer Experience platform helps companies like True Classics, Chico’s, YETI, Caraway Home, See's Candies, and others turn operational complexity into powerful customer moments - driving loyalty, retention, and revenue. As we scale across the US, we’re looking for driven, curious, and customer-obsessed people to join our journey. The Role: As a Sales Development Representative (SDR), you’ll be on the front lines of our US growth engine, identifying, engaging, and qualifying potential customers for our sales team. You’ll be a key driver of new pipeline by crafting highly personalised outreach, sparking meaningful conversations, and uncovering business pain we can solve. This is an opportunity to be part of a high-performance team, learn from experienced SaaS sales leaders, and grow your career in a fast-paced, international scale-up environment. What you’ll do: Prospect into target accounts using a combination of email, cold calls, video, and social selling (LinkedIn) Own the early-stage sales funnel: research, outreach, qualification, and handoff Engage C-level and senior stakeholders across Ecommerce, CX, Operations, Logistics, and IT Identify pain points and spark curiosity by communicating clear, relevant value aligned to the prospect's challenges Collaborate with the Sales and Marketing teams on messaging, campaign ideas, and feedback loops Maintain accurate records and activity data in Salesforce and other tools Consistently meet or exceed monthly KPIs (meetings booked, opportunities generated) What we’re looking for: 1–2 years in a B2B SaaS sales development or lead generation role (or equivalent sales experience) High energy, resilience, and drive, you don’t shy away from rejection and bounce back fast You’re not afraid to pick up the phone, send a video, or drop a voice note - you go beyond templates and think creatively about how to cut through the noise Strong communication skills with the ability to tailor your message across different personas and platforms Curious and commercially minded - you love learning about new industries and uncovering real business pain Comfortable working autonomously in a remote-first, fast-paced environment Experience using Salesforce (or similar CRM), LinkedIn Sales Navigator, and modern sales tools Must be based on the East Coast Expected to attend conferences and office off-sites Bonus Points: If you have experience in Retail, Ecommerce, or MarTech A technical mindset or strong interest in digital transformation Experience working in a fast-paced start-up or scale-up environment What we offer: Be part of a fast-growing SaaS company backed by strong investors and global brands Learn from a world-class sales team and progress your career in a high-impact role Competitive compensation and commission structure Remote-first culture with flexible work environment Collaborative, inclusive, and ambitious culture Perks & Benefits: 🧠 Plenty of room for your own ideas...space to try, fail and learn! 🛳 Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities 🏝 Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs 🚀 Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses and available budgets for further training 🧘🏽‍♀️ Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health 🎉 Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites 🌏 Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here! About parcelLab: parcelLab’s platform unifies every touchpoint from customer conversion, order tracking, delivery, returns, and engagement into one seamless ecosystem that not only reduces friction but actively drives repeat purchases, transforming post-purchase into a competitive advantage. It’s all in a day’s work for us: Monitor over six million shipments per day 175+ countries across the globe use our tracking pages 1000+ brands use parcelLab for their post-purchase experience Shipping data comes from more than 350+ carriers worldwide, including DHL, FedEx & DPD 150+ employees around the globe, driving innovation together Equal Opportunities: parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience. Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.

Responsibilities

The Sales Development Representative will identify and qualify potential customers through personalized outreach across multiple channels including email, phone, and social media. They will manage the early-stage sales funnel and collaborate with the sales and marketing teams to drive pipeline growth.