Company Description
As a global specialist in the pumping of complex media, customer satisfaction is the top priority at NETZSCH Pumps & Systems. We have been developing, producing and distributing customised and sophisticated pump solutions for more than seven decades. With over 2,500 employees, NETZSCH Pumps & Systems is the NETZSCH Group’s largest and highest-turnover business division alongside NETZSCH Analysing & Testing and NETZSCH Grinding & Dispersing. Our performance standards are high. We promise you Proven Excellence - outstanding performance in all areas. We have been proving that we can do this time and time again since 1873.

Job Description

• Processing telephone and written customer enquiries from Germany and abroad
• Preparation of service and maintenance quotations and processing of tenders
• Organising, coordinating and providing technical support for service calls at home and abroad
• Processing complaints and claims in accordance with our quality processes
• Assessing damage and preparing damage reports and deriving corrective measures
• Service-orientated communication with customers in the event of technical problems (by telephone or in writing)
• Close support for key customers and acquisition of new customers
• Co-operation with the internal and external sales force in compliance with internal processes
• Competition and market observation

QUALIFICATIONS

• Completed technical training, ideally with further training as a technician or master craftsman in mechatronics, maintenance or a comparable qualification
• Desirable commercial understanding
• Structured, independent way of working as well as strong organisational talent and assertiveness
• High level of comprehension, commitment and dedication
• Strong communication and teamwork skills
• Good written and spoken German and English skills
• Confident handling of MS Office and SAP

Please refer the Job description for details