Hybrid Working Pattern - 2 days per week from Tower Bridge office
Zoopla is one of the UK’s most instantly recognisable property brands. In fact, we’re known and loved by over 91% of the nation (and we’re working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals.
We’re a growing, dynamic team that embraces innovation and isn’t afraid to push the boundaries. We’re only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions.
We’re hiring a Service Designer to help transform the internal sales experience – creating seamless, efficient systems and processes that empower our commercial teams to operate at their best.
This is a unique opportunity to work on critical internal services that sit at the heart of how Zoopla delivers value to agents, developers and new homes providers. You’ll partner closely with product, engineering, operations and sales to map journeys, identify inefficiencies, and co-create services that improve the experience for our internal users.

• Design and optimise sales support services
• Map and improve end-to-end sales journeys, from lead capture and contract creation to billing, renewals and reporting
• Design intuitive, scalable processes that enhance the day-to-day experience of Zoopla’s commercial teams
• Embed service design practices that support a smoother internal operation and better external customer outcomes
• Champion user-centred service improvements
• Conduct research with internal users (e.g. sales, account management, ops) to deeply understand challenges and uncover unmet needs
• Lead the definition and design of processes, workflows and service blueprints – aligned to Zoopla’s growth strategy
• Collaborate closely with the Sales Enablement PM to ensure cohesion between tooling, process and communication
• Partner with data and commercial ops to validate impact and drive continuous iteration
• Bring a test-and-learn approach to every service improvement, focusing on user outcomes and operational performance