Sales Engineer at GoAnimate Inc

San Mateo, California, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

125000.0

Posted On

25 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Engineering, Solutions Engineering, SSO, SAML, OAuth, OIDC, APIs, Integrations, RFP, RFI, Technical Documentation, Enterprise Software, Customer Success, Troubleshooting, Product Demos, Security Questionnaires

Industry

technology;Information and Internet

Description

We’re looking for a highly technical, customer-focused Sales Engineer to bridge the gap between Sales, Customer Success, and Product. This role spans both pre-sales and post-sales, partnering closely with Account Executives during the sales cycle and supporting Customer Success with complex technical needs after the deal closes. You’ll play a critical role in helping prospects evaluate Vyond, ensuring smooth technical onboarding, and solving advanced customer challenges. If you enjoy translating technical concepts into real business value and thrive in a fast-moving environment, this role is for you. ---------------------------------------- WHAT YOU’LL DO PRE-SALES SUPPORT * Partner with Account Executives to support the sales process with technical expertise * Lead technical discovery to understand customer environments and requirements * Deliver product demos with a focus on technical capabilities and integrations * Own and respond to RFPs, RFIs, and security questionnaires * Provide guidance on architecture, integrations, and feasibility * Act as a trusted advisor to prospects during evaluation POST-SALES SUPPORT * Partner with Customer Success Managers to support complex customer needs * Troubleshoot and resolve advanced technical issues (e.g., SSO, integrations, APIs) * Support onboarding for enterprise customers with technical requirements * Serve as an escalation point for high-priority or technically complex accounts * Ensure customers are set up for long-term success from a technical standpoint TECHNICAL OWNERSHIP & ENABLEMENT * Lead troubleshooting for SSO (SAML/OIDC), authentication, and enterprise configurations * Create and maintain technical documentation for customers and internal teams * Identify recurring technical issues and partner with Product/Engineering on solutions * Build scalable resources (guides, FAQs, playbooks) to reduce friction * Train Sales and CSM teams on technical topics and best practices ---------------------------------------- WHAT WE’RE LOOKING FOR * 5+ years in Sales Engineering, Solutions Engineering, or similar technical customer-facing role working with Enterprise level accounts * Experience supporting both pre-sales and post-sales environments * Strong understanding of SSO (SAML, OAuth, OIDC), APIs, and integrations * Experience leading RFP/RFI responses and technical security reviews * Ability to translate technical concepts into clear business value * Comfortable working cross-functionally with Sales, CS, Product, and Engineering * Strong problem-solving skills with a bias toward action * Excellent communication skills, both written and verbal ---------------------------------------- NICE TO HAVE * Experience with SaaS platforms, especially in enterprise environments * Familiarity with tools like Salesforce, ChurnZero, or similar GTM systems * Background working in high-growth or scaling companies ---------------------------------------- WHY THIS ROLE MATTERS This role sits at the center of revenue and customer success. You’ll help win deals, unblock customers, and ensure Vyond delivers on its promise at scale. Done well, this role drives faster time-to-value, stronger retention, and expansion across our customer base.

Responsibilities

The Sales Engineer will bridge the gap between sales and product teams by providing technical expertise during pre-sales discovery and post-sales onboarding. Responsibilities include delivering product demos, managing RFPs, troubleshooting complex technical issues, and creating documentation to support enterprise customers.