Sales Engineer Tier 2 / Tier 3 (IT Managed Services) at First Call Computer Solutions

Missoula, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

87000.0

Posted On

18 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Engineering, Client Communication, Consultative Selling, Collaboration, Vendor Management, Solution Design, Technical Diagrams, Quoting, AI Tools, Market Awareness, LAN/WAN Infrastructure, Cloud, Security, Microsoft 365, VoIP, Cisco, Microsoft

Industry

Marketing Services

Description

Location: Missoula, MT (Hybrid: Office, Remote, and Client Sites) Employment Type: Full-Time, Salaried Compensation: Base Salary + Commission ($71,000–$87,000) Benefits: Health, Dental, Vision, 401(k), Paid Time Off, Professional Development Opportunities Flexibility: Hybrid work environment (office, remote, and client sites) Travel/License Required: Yes Work Schedule: 8am–5pm (M–F) About Us At First Call Computer Solutions, we work with Montana businesses, non-profits, towns, and schools that want to grow and modernize while keeping their Montana lifestyle intact. At First Call, you’ll find a place to grow, contribute, and be yourself while helping Montana organizations operate better, protect what matters, and thrive in an ever-changing world. We’re not your average MSP. We do IT (and so much more), including Cybersecurity, Compliance, Digital Marketing, AI, and Unified Communications. Relationships are the most important outcome at First Call. We embrace uncommon levels of connection with the people we serve and the folks we work with. The Role As a Sales Engineer, you’ll be a key technical member of the Sales Team, bringing expertise into every stage of the sales process. You’ll design smart, practical, and profitable technology solutions that solve client challenges while maintaining company standards and margins. You’ll collaborate with vCIOs, vCISOs, TAMs, the CTO, Project Managers, Vendors, and Professional Services Engineers to turn client requirements into clear, deliverable solutions. This is a hands-on, client-facing role where precision, communication, and teamwork are essential. What You’ll Do Work as part of the Sales Team to move opportunities forward and present clear, value-driven solutions. Design and scope standardized, scalable, and supportable solutions aligned to First Call’s technology standards. Balance solution fit, standards, and margin while preparing quotes, proposals, and technical diagrams. Coordinate with vendors on pricing, design validation, and SKUs; manage discounts and vendor relationships. Use quoting/configuration tools (ConnectWise CPQ, distributor portals) to deliver accurate and timely quotes. Leverage AI tools (ChatGPT, Microsoft Copilot) and vendor programs to improve speed and accuracy. Document solution designs for delivery hand off and ensure clarity for implementation teams. Track requests, quotes, and estimates—ensuring nothing falls through the cracks. Maintain awareness of market and technology trends to improve solution design and team performance. Solution Types Tier 2 – Core Infrastructure Solutions Focus: Solution design + vendor coordination, balancing fit, standards, and margin. Examples: Switching, wireless, firewalls (SMB), servers, SAN/NAS, hosted VoIP, M365 migrations, racks/UPS. Tier 3 – Complex / Strategic Solutions Focus: Architecture, complex integration, multi-vendor coordination, and strategic discussions. Examples: Multi-site networks, hybrid/cloud DR/BCP, enterprise UC, advanced security stacks, datacenter buildouts. Tools You’ll Use ConnectWise Manage (PSA), ConnectWise CPQ (Proposals) ITGlue, Kaseya (RMM), Vendor platforms Lucidchart or Visio for diagrams Microsoft 365 Suite & Teams Phone System Generative AI tools like ChatGPT and Microsoft Copilot What We’re Looking For Experience (by tier): Tier 2: 3–5 years as a Tier 2 Engineer Tier 3:3–5 years as a Tier 3 Engineer MSP experience strongly preferred Education: Bachelor’s in Information Technology, Business, or related field preferred Technical Breadth: LAN/WAN infrastructure, cloud, security, Microsoft 365, VoIP (depth varies by tier) Soft Skills: Strong client communication, consultative selling, collaboration, and vendor management Certifications: Cisco, Microsoft, Security+ a plus Performance Metrics Utilization: 80% Team Quota Performance: Meets or exceeds assigned quota KPIs: Solution Quality (Rework

Responsibilities

As a Sales Engineer, you will design practical technology solutions that address client challenges while collaborating with various teams. You will also prepare quotes, proposals, and technical diagrams to ensure clarity for implementation teams.