SALES ENQUIRY HANDLER.

Mercedes-Benz & Smart of Dartford has a great opportunity for a Sales Enquiry Handler to join our centralised Sales Hub. In this role, you’ll help customers find the perfect vehicle to suit their needs, delivering outstanding service every step of the way.
This is your chance to build a rewarding career with one of the world’s most prestigious automotive brands. If you thrive in a dynamic, customer-focused environment, we’d love to hear from you!

ABOUT US.

Hedin Automotive Limited is the UK subsidiary of Hedin Mobility Group plc, one of Europe’s largest privately owned automotive groups. Renowned for its excellence in automotive retail and aftermarket services, the group operates a diverse network of retail partners, with its strongest presence in with prestigious brands such as Mercedes-Benz, BMW and MINI.
Our teams, whether in customer-facing roles or our workshop, are amazing—we’re passionate about making work a simple, easy, and enjoyable place to do business through a team of people that want to create a great experience for the customer.
Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry.

YOUR ROLE.

As a Sales Enquiry Handler, you will be responsible for managing all sales enquiries, whether by telephone, email, live chat, online, or event marketing. You will be an effective communicator and listener and will help the customer identify the correct vehicle to meet their needs and lifestyle. You will follow up each enquiry lead with the sales team with a view to progressing from enquiry to sale.

THE MAIN DUTIES OF THE ROLE INCLUDE:

• Answer calls and respond to all customer enquiries, proactively identify their needs, build rapport, and provide relevant information.
• Have a thorough knowledge of the Mercedes-Benz range, including new technologies, to confidently discuss our cars and services with customers.
• Respond to digital enquiries through the carwow/CRM portal one hour.
• Provide personalised PCP quotes when relevant (Velocity).
• Liaise directly with the appropriate manager and assign new enquiries to a sales executive.
• Deliver exceptional customer service, exceeding customer expectations.
• Schedule and coordinate customer appointments, including arranging test drives.