REQUIRED SKILLS & QUALIFICATIONS:

• Experience working in a customer-facing role
• Attention to detail
• Strong organisational and time-management skills
• Familiarity with using CRM systems for sales and estimating workflows (desirable)
• Excellent communication skills
• Comfortable with liaising with multiple departments and external customers
• Ability to work on own initiative
• Ability to adapt in a fast-changing environment
  Job Types: Full-time, Permanent

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking

Ability to commute/relocate:

• Adwick le Street DN6: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

THE ROLE

At Sentry Doors, we pride ourselves on delivering high-performance, bespoke timber fire and security doorsets to the UK construction industry. As we continue to grow, we are seeking a proactive and detail-oriented individual to join our team in a role that combines elements of sales support, technical estimating, and customer engagement.
This role is ideal for someone with strong analytical and communication skills who thrives in a fast-paced environment and enjoys working collaboratively across departments. You will play a crucial part in supporting our sales and estimating processes, producing accurate quotes, and maintaining effective communication with customers and internal teams to ensure smooth project execution.
If you’re commercially aware, technically minded, and ready to contribute to a high-quality, customer-focused business, we’d love to hear from you.

KEY RESPONSIBILITIES:

• Learn and aid on the administrative process of sales and estimating, primarily CRM
• Analyse customer enquiries, ensuring prompt and accurate quote generation
• Liaise regularly with the customer and relay information across planning, sales and purchasing
• Apply clear and concise communication across all sales, panning and purchasing processes
• Produce formal estimates based on enquiries received
• Regularly liaise with customers regarding delivery dates, quotations and to discuss requirements for enquiries
• Be pragmatic and chase / expedite your previous week’s quotes to achieve an order