GET TO KNOW US!

Hello, we’re Tapi and we’re slightly obsessed with floors. We’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we’d love for you to join the revolution!
The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun!
Over the past 10 years, we’ve grown massively to become the largest flooring retailer in Britain – something we’re super proud of. You’re likely to find a Tapi showroom in your local town and we’ve got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us ‘excellent’ on Trustpilot.
So, what’s the secret to our success? Our people. Even though there’s nearly a whopping 1500 of us, we’re still a company with family values at the heart. Wherever you’re based – at the office, in a store or on the road - we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right!
We care deeply about personal development which is why we launched the Tapi Academy - a 12-week training plan for all new flooring sales advisors, with 12-weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes – and we shout about it! We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations.
It’s a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications

THE ROLE

This is a truly unique role where you will spend most of the day on the road, in your own vehicle and have the luxury of bringing a bit of Tapi-ness into a customer’s home. Using your knowledge of our excellent “Masterpiece” software (making all the technical bits a breeze), you’ll plan, estimate and measure customers floors to ensure that everything is ready for our fitting teams to hit the ground running and do their work.

Your Responsibilities

• Deliver outstanding customer service that exceeds expectations.
• Have an understanding and respectful approach to make customers feel relaxed and reassured in their homes.
• Using our Masterpiece software (we provide all the training you need!), during every customer visit to help you measure and provide solutions with ease.
• Responsible for preparing a detailed and accurate flooring plan with the ability to provide an onsite quote using our Masterpiece software.
• Carry out inspections of where we have identified a faulty floor and producing reports.
• Check for uneven floor levels and potential issues e.g. dampness or trailing cables.
• Processing customer orders thoroughly and accurately where applicable.
• Comply with all Health and Safety and security requirements set out by the Company.