Job Ref: FOR1105
Branch: Forest of Arden Hotel Country Club
Location: Forest of Arden Hotel Country Club, Coventry
Salary/Benefits: £13.05 per hour plus various benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: within the hours of 0900-1730
Hours per week: 30-40
Posted date: 25/07/2025
Closing date: 27/08/2025

REPORTS TO:

Senior Event Manager Sales Director
This job description sets out the current duties of the job role that may vary from time to time without changing the general character of the job role or the level of responsibility entailed.

JOB SUMMARY

The Event Executive is responsible for incoming enquiries from conversion through to seamless transition to event execution. The Event Executive provides excellent customer service through every element of the event or group enquiry, utilising strong selling skills. Prepares all event documentation and coordinates with all relevant hotel departments and the customer, to ensure consistent high-level service through pre-event, during event and post event. Recognises opportunities to maximise revenue conversion and drive repeat business. The Event Executive takes personal responsibility to adhere to sales and event brand standards for inquiry handing, event planning, pre and post event.

ANALYTICAL SKILLS

• Problem solving and encouraging new innovative solutions when appropriate.
• Strong decision-making.

• Applied Learning.

  Interpersonal Skills

• Customer service orientation.

• Strong customer development and relationship management skills.
• Teamwork.
• Diversity Relations.

• Interpersonal Skills.

  Organisation

• Effective time management.

• Ability to Multitask.
• Strong planning and organisation.

• Detail orientated.

  Communication Skills

• Communicates clearly and concisely.

• Strong English language proficiency (verbal, reading and writing)
• Applies active listening skills.
• Telephone etiquette skills.

EXPERIENCE:

• Previous experience within a similar style of operation or golf environment preferred.
• Previous experience within customer service role, sales, event management, ideally within a hotel environment.

EDUCATION OR CERTIFICATION:

• A Levels or equivalent.
• Bachelor’s degree preferred.

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Ownership for the management and conversion of assigned enquiries.
• Coordination of all customer requirements, including communication and completing verbally and in writing with the customer, the details of an event up to handover, to operations on the day of event execution.
• Expertise in menu planning, food presentation and meeting room setups, audiovisual and banquet service standards. Cooperate with banqueting operations and kitchen team to develop new FB concepts according to the meetings purposes.
• Correct use of systems processes to ensure booking integrity, consistency and accuracy.
• Sells to a pre-determined event and group strategy.
• Works within brand standards and systems processes.
• Generate incremental revenue and deliver excellent guest service.
• Effectively manages bedroom blocks and meeting space inventory for assigned groups.
• Conducts compelling show rounds to win the business.
• Proactively resolicits previous customers and event bookers for future opportunities.

Other Skill Specific to Role

• Knowledge of meetings and events management.
• Knowledge of contract management and legalities.
• Knowledge of menu planning, food presentation and banquets and events service operations.
• Knowledge of event technology products and services
• Knowledge of current trends in event management and event technology.
• Knowledge of overall hotel operations as the effect department