SALES & CLIENT ENGAGEMENT

• Lead Generation : Proactively identify and pursue new business opportunities through cold calls, networking at events, and digital platforms. Convert prospects into qualified meetings.
• Account Management : Maintain strong relationships with existing clients, ensuring brand top-of-mind awareness and repeat business.
• Client Retention : Understand clients’ evolving needs and offer relevant, value-added solutions to maximise engagement and spending.
• Customer Service : Provide a seamless experience for clients by coordinating and supporting on-site execution during events.

SKILLS & COMPETENCIES

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with CRM platforms (HubSpot preferred).
• Some working knowledge of AI tools and digital platforms.
• Digitally savvy with the ability to multitask, work under tight deadlines, and adapt quickly in a dynamic environment.
• Meticulous with a strong follow-up ethic and detail orientation.
• Confident in engaging professionally with students, clients, and partners.

EXPERIENCE & LANGUAGE

• Minimum 3 years of working experience in the F&B, hospitality, or events industry, with proven customer service and event management track record.
• Excellent written and verbal communication skills.
• Proficiency in Chinese is preferred to support Chinese-speaking clientele.