Sales Executive at Accor

Makassar, South Sulawesi, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telephone Etiquette, Group Arrangements, Program Planning, Booking Management, Reporting, Record Keeping, Filing System, Inventory Maintenance, Client Relations, Complaint Handling, Up-selling, MS Excel, MS Word, MS PowerPoint, Communication, Customer Service

Industry

Hospitality

Description

Company Description Hotel that makes every moment matter The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel. Job Description Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure Coordinate all group arrangements Work with group contacts to facilitate program planning and requirements Communicate group needs and specifications to all relevant departments Follow up with Post-Conference reports and review group billings Input all group bookings and update booking activities in the system on a weekly basis Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process Maintain gifts inventory and coordinate the sending of gifts to clients Arrange site inspections for potential clients Promote positive relations with clients and attend to all requests expediently and courteously Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue Qualifications Diploma in Tourism / Hospitality Management Minimum of 2 years of experience in a similar capacity with proven track records Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint Good communication and customer contact skills Service oriented with an eye for details Ability to work well in high-pressure situations A team player & builder A motivator & self-starter Well-presented and professionally groomed at all times Job-Category: Sales & Marketing Job Type: Temporary Job Schedule: Full-Time

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Responsibilities

The Sales Executive will manage incoming phone inquiries, coordinate all aspects of group arrangements including planning and communication with relevant departments, and maintain accurate booking records and reports. This role also involves promoting hotel facilities, managing client relations, and handling complaints tactfully to maximize sales revenue.