Sales Executive at Accor

Knutsford, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales administration, Customer service, Group bookings, Site inspections, Up-selling, Communication, MS Excel, MS Word, MS PowerPoint, Hospitality management, Event planning, Client relations, Reporting, Telephone etiquette

Industry

Hospitality

Description

Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality. Your purpose will be: This position is responsible for supporting the Sales Manager in sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel. Job Description Maintain complete knowledge of the following (to include but not limited to): All hotel features / services, hours of operation Hotel function space, entertainment options, Wellness, Golf and menus and floral decoration options Hotel safety guidelines and evacuation plan Scheduled daily group activities Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure Coordinate all group arrangements Work with group contacts to facilitate program planning and requirements Communicate group needs and specifications to all relevant departments Follow up with Post-Conference reports and review group billings Input all group bookings and update booking activities in the system on a weekly basis Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process Maintain gifts inventory and coordinate the sending of gifts to clients Arrange site inspections for potential clients Promote positive relations with clients and attend to all requests expediently and courteously Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue Qualifications Diploma in Tourism / Hospitality Management / Events Management Minimum 1 year of experience in a similar capacity Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint Ability to engage effectively with luxury clientele and senior stakeholders Upholds brand standards for professional conduct and presentation Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Additional Information What is in it for you? Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included) 20% off food and beverage in on-site restaurants Colleague restaurant Being part of The Mere Team – our culture is unique! You will benefit from training and development opportunities Competitive salary and benefits including pension 28 days of holiday including public holidays 1-5 days service award based on length of service Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide And last but not least you will get to work with a team of EXTRAORDINARY people Job-Category: Sales Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Sales Executive supports the Sales Manager in executing sales strategies to achieve or exceed hotel budget goals. Responsibilities include managing group bookings, coordinating site inspections, and maintaining accurate sales records and client communications.