At Contact Web, we take pride in being a premier contact centre outsourcing business dedicated to delivering exceptional service to our clients. We are passionate about creating a positive and fulfilling employee experience by providing an excellent work environment. Our commitment to excellence is reflected in our new campaign, where we are excited to welcome dynamic and motivated Sales Specialist Agents to our team.

QUALIFICATIONS:

• Proven experience in a sales or customer service role, preferably in an outbound sales environment, alternatively experience within the hospitality sector.
• Exceptional communication skills with a friendly and persuasive phone manner.
• Strong interpersonal skills and the ability to establish rapport with clients quickly.
• Enthusiasm and passion for delivering outstanding customer experiences.
• Goal-oriented mindset with the ability to meet and exceed sales targets.
• Adaptability to different customer personalities and situations.
• Familiarity with CRM software and basic computer skills. (Can be trained, not required)
• Ability to work collaboratively in a team-oriented environment.
• Positive attitude, resilience, and a proactive approach to challenges.

ABOUT THE ROLE:

Are you interested in a career in sales but are unsure how to break into the industry? Here at Contact Web we are keen to speak to individuals at any stage of their journey. As we launch more and more campaigns and grow as a business we are keen to attract the best and brightest of candidates to join us on this adventure.
If you have the right mindset and attitude we can equip you with the skills required for a career which literally has no limits! As a growing start up you have the opportunity to join a business which could one day be a household name. Swift progression is also available, you could branch into being a coach, or managing your own team and contracts.
We need people who are creative problem solvers and are able to think outside the box. We thrive in a collaborative environment, and every suggestion has a place here, no matter what your role is. With full support and training on offer get in touch with us, it could be the decision that changes your life.

RESPONSIBILITIES:

• Conduct outbound calls to leads/customers.
• Utilise product knowledge and campaign information to engage potential clients and address their needs and inquiries.
• Build and maintain strong relationships with clients by providing excellent customer service and addressing concerns or questions, ultimately being able to perform product demonstrations
• Collaborate with team members and campaign managers to achieve sales targets and objectives.
• Document call outcomes accurately and maintain detailed records of interactions in the CRM system.
• Continuously develop a deep understanding of the brand you’re working with.
• Strive for continuous improvement by participating in training sessions and staying updated on industry trends and sales techniques.
• Adhere to all company policies, guidelines, and best practices during interactions with clients and team members.