Overall purpose of the job:

• To assist the business in maximizing sales revenue, by working as a part of a dedicated team delivering agile, smart, dynamic and strong sales support processes.
• Act as a key point of contact for customers and Account Managers to assist with quotes and order related queries
• Responsible and accountable for the data accuracy and integrity in CRM
• Support all Pre and Post Order Management
• Increasing Customer Experience, Satisfaction and Loyalty.

Key responsibilities for this job:

• Responsible for the accurate processing of quotes and sales orders for clients, either from direct requests or on behalf of the Sales team, adhering to the set KPI's
• Collaborate and pro-actively engage with teams across the company
• Review new sales leads ensuring data accuracy and validity of data within the CRM system
• Own customer and internal department queries/escalations
• Responsible for answering all sales lead calls from potential customers and existing customers and directing these to the appropriate team or individual
• Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member.
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