Job Overview

The successful candidate will be responsible for converting leads and enquiries into new sales whilst maintaining the highest level of customer centricity and brand alignment.

Key Accountabilities

The successful candidate will be responsible for:

• Meeting and exceeding sales and profitability targets of the department.
• Presenting the GEELY product range to meet each customer’s individual requirements & carry out test drives.
• Accurate collection and maintenance of customer data using CRM tools.
• Liaising with various financial sectors & internal departments to ensure deal completion.
• Always ensuring highest degree of customer satisfaction and retention.
• Maintaining the highest levels of GEELY product knowledge & competitor products.

Key Performance Indicators (KPIs)

• Effective Sales Funnel management (closing ratio, test drive ratio, finance penetration etc.)
• Ensuring Mystery Shopping standards are met as per guidelines
• Ensuring NPS Score standards are met

Key Performance Areas (KPAs)

• Support overall objectives of the department.
• Encourage & maintain a high level of team sprit within the department.
• Liaise with Service/Accessories/Finance/ departments
• Should be team orientated, working as a team member assisting and supporting their colleagues and other departments in achieving a shared vision.
• Communicates ideas and plans with clarity and purpose driven by company values and the Division’s vision.

Qualifications/Requirements

• Bachelor’s Degree (preferred but not required)
• Formal Qualifications and Experience
• Minimum 2 years’ experience in volume retail, in a sales or customer facing role
• Automotive Sales Experience

Knowledge/Skills/Abilities/Attributes

• Punctual, with a high level of personal presentation
• Engaging and energetic personality
• Attention to detail in all aspects of customer service
• Problem solving and ability to think outside the box
• Social media & digital content creation skillset – beneficial
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