Woods & Co Recruitment is excited to be partnering with a well-established Australian-owned freight and logistics business that provides tailored freight solutions to businesses across Australia.

We are looking for a Client Support Representative to join the team and be a key point of contact for customers, ensuring enquiries are handled efficiently and providing a high level of service from enquiry through to resolution.

What’s in it for you?

• Sunshine Coast office location
• $60,000 – $70,000 + Super
• Join a well-established Australian-owned business
• Work within the fast-paced freight and logistics industry
• Build strong relationships with a diverse customer base
• Support a collaborative and customer-focused team
• Opportunity to develop your career within a growing business

What you’ll do?

• Act as a key point of contact for existing customers
• Respond to customer enquiries via phone and email
• Coordinate freight requests and customer requirements
• Liaise with internal teams, carriers and other stakeholders to ensure smooth delivery
• Track orders and provide customers with updates
• Resolve customer issues and follow up on outstanding matters
• Assist with quotes, bookings and general account enquiries
• Support new customer onboarding
• Maintain accurate customer and CRM records
• Ensure customer requests are followed through from start to finish
• Provide practical and timely solutions to customer queries

What we’re looking for?

• Experience in Customer Service, Client Support, Account Coordination, Administration or a similar role
• Excellent communication and relationship-building skills
• Strong organisation and attention to detail
• Confident managing multiple enquiries and priorities
• A proactive and solutions-focused approach
• Strong follow-up skills and a customer-first mindset
• Comfortable working across multiple internal teams
• 
  

Woods & Co Recruitment is excited to be partnering with a well-established Australian-owned freight and logistics business that provides tailored freight solutions to businesses across Australia.

We are looking for a Client Support Representative to join the team and be a key point of contact for customers, ensuring enquiries are handled efficiently and providing a high level of service from enquiry through to resolution.

What’s in it for you?

• Sunshine Coast office location
• $60,000 – $70,000 + Super
• Join a well-established Australian-owned business
• Work within the fast-paced freight and logistics industry
• Build strong relationships with a diverse customer base
• Support a collaborative and customer-focused team
• Opportunity to develop your career within a growing business

What you’ll do?

• Act as a key point of contact for existing customers
• Respond to customer enquiries via phone and email
• Coordinate freight requests and customer requirements
• Liaise with internal teams, carriers and other stakeholders to ensure smooth delivery
• Track orders and provide customers with updates
• Resolve customer issues and follow up on outstanding matters
• Assist with quotes, bookings and general account enquiries
• Support new customer onboarding
• Maintain accurate customer and CRM records
• Ensure customer requests are followed through from start to finish
• Provide practical and timely solutions to customer queries

What we’re looking for?

• Experience in Customer Service, Client Support, Account Coordination, Administration or a similar role
• Excellent communication and relationship-building skills
• Strong organisation and attention to detail
• Confident managing multiple enquiries and priorities
• A proactive and solutions-focused approach
• Strong follow-up skills and a customer-first mindset
• Comfortable working across multiple internal teams
•