QUALIFICATIONS & TRAINING

• Educated to GCSE level, incl. Maths & English (min. Grade 4, previously Grade C)
• IT literate (Microsoft Office)
  Full UK driving license

EXPERIENCE

• Demonstrable sales administration experience
• Competent knowledge and use of client relationship management (CRM) tools
• Dealing with customers
• Experience in service and waste industry
• Process improvement experience

QUALITIES AND BEHAVIOURS

• Confidence in dealing with customers
• Attention to detail
• Strong organisational skills
• Confident and friendly verbal and written communication skills
• Persistence
• Proactive approach
  Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to be involved in discussions on any changes.
  Hours of Work: Full time, 40hrs per week
  Location: Malary Office, Cottenham CB24 8PS
  Job Type: Permanent

Benefits:

• Company pension
• On-site parking

Ability to commute/relocate:

• Cambridge CB24 8PS: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales: 1 year (preferred)

Work Location: In perso

ROLE SUMMARY

To support the Sales and Operations team in managing existing customer base, identifying leads, and looking out for new opportunities. This is a key role in the company’s growth strategy, you will be identifying new business and liaising with existing customers and suppliers.

PRIMARY RESPONSIBILITIES:

• Handling all new customer enquiries, ensuring timely and accurate information is provided to the customer and recorded onto Company system
• Chasing repeat business opportunities with current customers, development of key account management process.
• Maintaining accurate records within the Teams and CRM tools and generate reports, as required
• Collating information for the preparation of sales quotations and accurate invoicing
• Liaise with customers and arrange site visits for surveys
• Raising quotes and ensuring these are logged on the CRM system in the correct manner along with email trails
• Chasing customers following issuing of a quote to determine desire to proceed and/or answer any queries
• Once a quote is confirmed to proceed, sending information to Accounts (Sales Ledger) to credit check and raise pro-forma invoice, if required
• Move CRM quotes to invoice
• Generating weekly/monthly sales reports for management
• Obtaining customer feedback at regular intervals to determine service levels are being met by the business
• Coordinating sales support information
• Appointment setting with customers
• Maintaining company information to required standard e.g., CRM system
• Any other ad hoc admin tasks, as required to support business sales