Job Description

Roles & Responsibilities

Roles & responsibilities

Conduct outbound calls to potential customers, delivering tailored pitches to meet their specific needs and drive sales.

Engage in active listening during calls to identify customer preferences and address queries effectively.

Maintain a comprehensive database of customer interactions, ensuring accurate and up-to-date records to facilitate follow-up.

Collaborate with the marketing team to align sales strategies with current promotions and campaigns, enhancing overall effectiveness.

Set and achieve daily, weekly, and monthly sales targets, demonstrating a results-driven attitude to maximize performance.

Follow up with leads generated from marketing efforts, ensuring timely responses and nurturing prospects through the sales funnel.

Provide exceptional customer service during and after the sales process, fostering strong relationships and promoting customer loyalty.

Stay informed about industry trends and competitor offerings to effectively position products and services in discussions.

Participate in training sessions and workshops to continuously improve sales techniques and product knowledge.

Desired Candidate Profile

0-5 years of experience as Tele sales Representative or similar customer service or sales role.

Ability and willingness to learn about products and services

-Patient and friendly personality.

-Team player.

-Good time-management skills.

-Great interpersonal, communication, presentation and negotiation skills.

-Good negotiation skills.

A bachelor's degree in business, marketing, or a related field is preferred to provide a solid foundation in sales principles.

1-3 years of proven experience in tele sales or a similar role, showcasing a track record of meeting or exceeding sales targets.

Candidates of any nationality are welcome, promoting a diverse and inclusive work environment.

Fluency in English is mandatory, while proficiency in additional languages can be beneficial in reaching a broader customer base.

Excellent communication and persuasion skills are critical for effectively engaging customers and closing sales.

A proactive and resilient attitude is necessary to handle objections and maintain motivation in a competitive sales environment.

Physical presence and energy during calls are important, as a lively demeanor can significantly influence customer engagement.

Employment Type

• Full-time

●       Experienced Relationship Manager at ICICI Bank with expertise in retail banking operations, customer relationship management, financial services, sales strategies, and client acquisition initiatives.

●       Proven Client Engagement Specialist skilled in maintaining CRM records, resolving customer concerns, ensuring regulatory compliance, and building long-term relationships through personalized communication.

●       Recognized Academic Achiever with a Bachelor of Commerce degree and Post Graduate Diploma in Banking and Finance, earning university topper recognition during graduation.

●       Certified Banking Professional holding NISM V A certification, strengthening expertise in financial products, investment services, and banking industry practices.

●       Versatile Leadership Contributor with experience as Programme Leader at ICICI Manipal Academy and Project Manager Intern, demonstrating coordination, teamwork, operational management, and leadership capabilities.