About the job

Company Description Michael Rose London is a fine jewellery specialist with over 40 years of experience, known for outstanding craftsmanship and attentive customer service. The brand operates two boutiques in Burlington Arcade, a prestigious destination in the heart of Mayfair. Clients visit for engagement rings, special occasion pieces, bespoke commissions, repairs, and remodels. Team members are part of a knowledgeable, dedicated group focused on delivering a welcoming and informative in-store experience. Working at Michael Rose London means joining a respected, customer-centric business with a long-standing reputation in luxury retail.

Role Description This is a full-time, on-site Sales Executive role based in Piccadilly. The Sales Executive will welcome customers to the boutique, provide informed guidance on jewellery selections, and deliver a high standard of personalised service throughout the purchasing journey. Daily responsibilities include managing client consultations, presenting collections and bespoke options, handling sales transactions, and maintaining accurate records in the point-of-sale system. The role also involves merchandising displays, and supporting after-sales care. The Sales Executive will work closely with the boutique team to uphold brand standards, and contribute to a refined and inviting store environment.

Qualifications

• Strong sales and customer service skills, with experience in luxury retail or high-value product environments.
• Excellent communication and interpersonal skills, with the ability to build lasting client relationships and provide tailored advice.
• Attention to detail and organisational skills, including accurate handling of transactions, records, and stock management.
• Interest in fine jewellery, gemstones, and craftsmanship; prior jewellery experience is highly beneficial.
• Professional presentation and a confident, courteous manner suited to a boutique environment in Mayfair.
• Ability to work full time on-site, including weekends and peak trading periods, as part of a collaborative team.
• Comfort using point-of-sale and basic office software; additional language skills are an advantage.
• Relevant experience in retail, hospitality, or client-facing roles; formal training in sales or jewellery studies is a plus.