QUALIFICATIONS:

• Diploma in Business Administration, Hospitality Management, or related field.
• Previous experience in administrative roles, preferably in the hospitality or F&B industry.
• Excellent communication and interpersonal skills, with proficiency in English
• Strong organizational abilities, with attention to detail and the ability to prioritize tasks effectively.
• Customer-focused attitude with a passion for delivering excellent service.

• Prepare and distribute sales-related documents and reports.
• Respond promptly and professionally to customer inquiries in-person.
• Provide information about restaurant services, menus, pricing, and special promotions.
• Handle customer complaints or concerns effectively and escalate issues to the appropriate personnel when necessary.
• Coordinate and execute events such as private dining, corporate meetings, and special functions.
• Liaise with customers to understand their event requirements and preferences.
• Collaborate with kitchen and service staff to ensure seamless execution of events.
• Maintain accurate records of sales activities, including leads, contacts, and sales conversions.
• Monitor inventory levels of promotional materials and coordinate their distribution as needed.
• Build and maintain positive relationships with existing and potential customers.
• Follow up with customers to gather feedback and ensure satisfaction with services provided.