HIGHLIGHTS OF THIS ROLE INCLUDE:

• Talks with and listens to customers to build rapport and understands their requirements.
• You will build trust, communicate effectively and surpass our customer’s expectations, whilst providing a service-based experience. In essence you will ensure that our customer’s buying experience is industry leading, in line with our standards.
• Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through a test drive.
• Uses in-depth product knowledge to guide the customer towards the best choice for them.
• Works with colleagues and other teams across the Centre to provide continuous improvement and seamless service to customers (e.g. attending to Aftersales customers, with the aim of obtaining new business).
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g. Fleet Sales).