Job Ref: CON1127
Branch: The Coniston Hotel Country Estate Spa
Location: The Coniston Hotel Country Estate Spa, Skipton
Salary/Benefits: £12.00 per hour plus tips
Contract type: Permanent
Hours: Part Time
Hours per week: 32 hours
Posted date: 19/02/2025
Closing date: 23/03/2025
All applicants must be able to provide evidence of their Right to Work in the UK.

ABOUT US

The Coniston Hotel Country Estate Spa is an award-winning destination hotel near Skipton on the edge of the Yorkshire Dales.
We are a family run, privately owned organisation founded in 1969 by the Bannister family, who are actively involved in the day-to-day running of the business. Over the past 50 years our 1,400 acre estate has gone from strength-to-strength and now boasts 70 bedrooms, two luxury self-catering cottages, The View Restaurant, Macleod’s Bar and a Five-Bubble rated spa, as well as an array of on-site activities such as clay pigeon shooting, 4x4 off-roading, archery, fishing, e-biking and walking.
The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporates, attracting off-site meetings and team building sessions from clients across the UK and abroad.
We are also recognised as a leading wedding and private events venue in our region, with a tailor-made offering from an intimate barn ceremony to a magnificent marquee reception, as well as a range of picture perfect outside locations.
We prides ourselves on delivering exceptional customer service and take great pleasure in building relationships with guests. Everyone that walks through our doors instantly becomes part of our story; and we feel privileged to be part of theirs too

ROLE OVERVIEW

As a Sales Executive, you will be the primary point of contact for potential and current guests, managing reservations, handling bookings, and delivering exceptional customer service. This role is crucial in driving revenue by maximising sales opportunities across all hotel services, including rooms, dining, spa, activities and events. Additionally, you will be responsible for telesales efforts and driving bookings through online channels. You will answer all calls for the sales office, ensuring it operates as a central hub for all sales activities, and proactively engage with guests to enhance their experience and support the hotel’s revenue goals.
Reporting to: Head of Sales
Salary: From £12.00per hour plus tips
Positions: 1 x 32 hours

MAIN RESPONSIBILITIES

Sales and Reservations Management:

• Handle and convert reservations to exceed guest expectations and optimize revenue opportunities.
• Demonstrate comprehensive knowledge of The Coniston Hotel Country Estate Spa to address inquiries effectively and drive sales.
• Process reservations for rooms, dining, spa services, activities, and special events with accuracy and enthusiasm.
• Conduct proactive follow-ups and pre-arrival calls to ensure booking accuracy and upsell additional services.

Customer Service and Communication:

• Provide outstanding customer service on all calls, emails, and in-person interactions.
• Act as the first point of contact for guests, addressing their needs and ensuring a seamless booking experience.
• Manage special requests and preferences, ensuring they are accurately recorded and communicated.

Operational Support:

• Collaborate with the team to ensure smooth operations and efficient use of booking systems.
• Cross-reference and verify bookings from various systems (e.g., Guestline, Premier, Res Diary) to maintain data accuracy.
• Take ownership of guest interactions and work with front office team, resolve any issues, and ensure a positive experience throughout their stay.

Sales Office Function:

• Answer all calls for the sales office, maintaining it as the central hub for all sales-related activities.
• Support all functions to drive top-line revenue, ensuring the sales office contributes effectively to overall business goals.
• Engage with the team to enhance sales strategies and processes, supporting revenue growth across all hotel areas.

Event and Special Bookings:

• Manage reservations for seasonal events, special occasions, and peak periods such as Christmas and New Year.
• Ensure all relevant information is collected and communicated in advance, including dining and event requirements.

Administrative Duties:

• Confirm bookings with deposits or full payments and ensure accurate confirmation details are provided.
• Participate in daily meetings, offering feedback on performance and addressing any queries.
• Stay informed about hotel standards, special offers, and promotions, applying them to maximize bookings.

Compliance and Flexibility:
-
- Adhere to health, safety, and fire safety regulations at all times.
- Follow company policies and procedures regarding privacy, confidentiality, and data protection.
- Perform additional tasks as assigned by management, demonstrating flexibility and a proactive approach.