Job Purpose: To gather, compile and present market intelligence related to dnata?s customers, including trends, consumer feedback and statistics. The Job Holder will assist the Line Manager in daily activities related to clients located locally and overseas, as well as undertake administration and office duties.
Job Outline

GENERIC ACCOUNTABILITIES

• Researches, analysis and summarises intelligence on customers in order to identify segments of potential clientele for dnata. Research to include Tour Operators, Online Travel Agents, DMCs, Bedbanks worldwide, local & GCC market.
• Use a well established knowledge of different markets in order to monitor trends and competition activities, to ensure that sales strategies can be revised to counter competitor activities or exploit opportunities.
• Assist Sales and Marketing to keep track of sales targets by producing and pre-analysing reports, implement set sales & marketing plan, forecast, in order to guarantee revenue-earning volume as per set budget.
• Provide back up to Sales and Marketing, assisting to maintain and enhance the client/customer relationship. This will be via maintenance of a client database, regular mailing and telesales, potential sales visit and other promotional activities.
• Drive a customer during the whole journey of enrolment, including collection of information, internal coordination for Clients’ accounts set up, system updates and creation of credentials.
• Propose and implement activities to ensure that the trade is made aware of dnata?s business units.
• To constantly update the existing database in Sales Force, to ensure latest customer data is stored and up-to-date.
• To keep record and a comprehensive filing system and monitor the sales generic inbox.

ACCOUNTABILITIES SPECIFIC TO PRIOHUB

• To assist the Sales Team with key tasks which can include but not limited to: new accounts onboarding, training, agreement renewals, commercial communications, ticket availability monitoring and loading, and be in contact with suppliers to assist, process and respond with their day to day requests.
• Qualifications & Experience: More than 1 year of experience in Holidays field
• Vocational or Diploma (12+2 or equivalent)
• Currently working in a similar role for at least 1 year
• Previous experience in tourism or hospitality industry (sales and/or reservations roles preferably)
• Salesforce usage is a plus
• Accuracy & attention to detail
• Excellent customer care verbal & written skills
• Very good computer & keyboard skills
• Ability to work under pressure and to deadlines
• Ability to work independently & as a team member
• Excellent organization & admin skills

Please refer the Job description for details