Full job description

Sales Executive

Velvet Skin & Laser Clinic

Velvet Skin & Laser Clinic is a professional skin, laser and aesthetics clinic specialising in advanced laser hair removal, skin treatments, aesthetic procedures and injectable treatments.

We are currently looking for a confident, motivated and commercially driven Sales Executive to join our team.

The primary focus of this role is to manage incoming leads, contact prospective clients, understand their treatment interests, convert enquiries into bookings, and schedule consultations with our clinical and aesthetics team.

This is a target-driven role suited to someone who is confident on the telephone, comfortable following up leads, and capable of building rapport with prospective clients while maintaining a professional and consultative approach.

Key Responsibilities

• Contact new and existing leads by telephone, WhatsApp, email and other approved communication channels.
• Respond promptly and professionally to client enquiries.
• Convert incoming leads and enquiries into confirmed consultations and treatment bookings.
• Book consultations directly into the clinic diary and ensure all relevant client information is recorded accurately.
• Follow up prospective clients who have previously enquired but have not yet booked.
• Maintain regular contact with warm leads and manage the sales pipeline effectively.
• Explain the clinic's treatments, services, consultation process and available packages clearly and professionally.
• Identify the client's requirements and recommend the most appropriate consultation or service within the scope of the role.
• Encourage clients to consider relevant additional treatments, packages and skincare products where appropriate.
• Meet individual and team sales, booking and lead-conversion targets.
• Maintain accurate records of calls, enquiries, follow-ups, bookings and outcomes.
• Ensure leads are followed up consistently and within agreed timescales.
• Work closely with reception, therapists, practitioners and management to maximise appointment availability and conversion opportunities.
• Follow up missed appointments, cancelled consultations and unconverted enquiries where appropriate.
• Provide a high standard of customer service throughout the client journey.
• Handle client concerns professionally and escalate clinical or complex matters to the appropriate member of the team.
• Support promotional campaigns by contacting relevant leads and prospective clients.
• Provide regular updates to management regarding lead activity, conversion rates, bookings and sales performance.
• Maintain strict confidentiality regarding client and business information.

Candidate Requirements

The successful candidate should have:

• Previous sales experience, preferably within the aesthetics, beauty, skincare, laser or healthcare sector.
• Ideally at least 2 years' experience within the aesthetics industry.
• Strong telephone sales and lead-conversion skills.
• Confidence speaking with prospective clients and converting enquiries into consultations and bookings.
• Excellent verbal and written communication skills.
• A warm, professional and persuasive communication style.
• Strong follow-up skills and the ability to maintain consistent contact with prospective clients.
• Excellent organisational and time-management skills.
• Ability to manage multiple leads and priorities simultaneously.
• Strong attention to detail when recording client information and bookings.
• Ability to work towards targets and key performance indicators.
• Confidence handling objections and overcoming client hesitation professionally.
• Good negotiation and relationship-building skills.
• Strong IT and administrative skills.
• Ability to work independently as well as part of a wider clinic team.
• Ability to remain calm and professional in a fast-paced environment.
• A reliable, punctual and professional approach to work.
• High standards of integrity, confidentiality and work ethic.

What We Are Looking For

We are particularly interested in someone who is:

• Sales-focused and commercially aware.
• Confident making outbound calls.
• Comfortable following up leads repeatedly and professionally.
• Naturally persuasive without being overly pushy.
• Target-driven and motivated by results.
• Excellent at building rapport with prospective clients.
• Organised and disciplined in managing follow-ups.
• Comfortable working with CRM systems, booking software and client databases.
• Able to represent Velvet Skin & Laser Clinic professionally at all times.