ABOUT SKOOKUM BIKE AND SKI:

Skookum Bike and Ski is a customer service and experience-first store that has been serving the Revelstoke community for over 20 years. We offer one of the widest product selections in our niche and are committed to creating an inclusive, welcoming space for all customers, no matter their needs or experience level. Our goal is to add value to every customer interaction while fostering a passion for outdoor sports.

POSITION OVERVIEW:

We are looking for a Sales Floor Associate to join our team. Providing excellent customer service is the number one responsibility in this role, but we believe that great sales come from delivering outstanding customer experiences, maintaining a positive energy in the store, and working collaboratively with teammates. As a Sales Floor Associate, you will help customers find the right products, share knowledge about our wide range of offerings, and ensure that every person who walks through our doors has a great experience.

QUALIFICATIONS & SKILLS:

• Experience in a retail sales or customer service role is an asset.
• Strong communication and interpersonal skills.
• Passion for cycling and outdoor sports.
• Ability to work efficiently in a fast-paced environment.
• Team-oriented mindset with a willingness to support colleagues.
• Strong attention to detail and ability to multitask.
• Willingness to work weekends and peak retail hours.

THE IDEAL CANDIDATE:

• Is passionate about cycling and outdoor sports.
• Thrives in a team environment and contributes positive energy.
• Enjoys helping customers find the right products to enhance their experience.
• Takes initiative and is always looking for ways to improve the customer experience.
• Is adaptable, open to learning, and excited about our wide range of products.
• Understands the importance of inclusivity and is committed to making all customers feel welcome.

• Greet every customer warmly and professionally.
• Deliver top-tier customer service, ensuring all customers feel welcomed and valued.
• Drive sales by identifying customer needs and providing tailored product recommendations.
• Maintain up-to-date knowledge of all product lines, promotions, and loyalty programs.
• Stay engaged in product training sessions to continuously improve expertise.
• Communicate effectively with customers through in-person interactions, text, and email.
• Process transactions accurately and efficiently at the till.
• Ensure the sales floor remains clean, organized, and well-stocked.
• Execute opening and closing procedures as required.
• Assist with visual merchandising to keep displays attractive and up to standard.
• Follow store security procedures to safeguard company assets.
• Collaborate with team members to maintain a fun, inclusive, and professional environment.