SUMMARY

The Sales Floor Manager supports the General Manager with the day-to-day operations of the retail store, ensuring adherence to company policies and procedures. This role involves empowering the sales team by offering clear guidance, continuous coaching, and support, while also handling disciplinary actions when necessary. Additionally, Sales Floor Managers play a crucial role in achieving and supporting the store’s daily and monthly sales targets.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Help with daily operations, including shift opening and closing procedures.
• Adhere to all policies, process, procedures, and roles per employee handbook.
• Must comply with HIPAA guidelines as put forth by Federal regulations.
• Work with senior management team to increase sales and traffic volumes.
• Comply with company cash handling policies.
• Empowers team by providing a clear direction and providing ongoing coaching and support.
• Maintains the highest level of presentation, customer service, and compassion to all customers.
• Stays informed and knowledgeable about state and local laws, regulations and industry news.
• Ensuring hourly sales numbers and customer counts are sent hourly via text messaging sales thread.
• Review and delegate job responsibilities to direct reports, ex; operations, facilities, cleaning and etc.
• Manage store personnel as assigned by General Manager.
• Participate in monthly management meetings.
• Communicate any work issues related to the store to the General Manager, ex. customer complaints, employee work issues, safety concerns, product shortage, etc.
• May assist in the hiring process by participating in the interview process.
• Handles escalated customer service complaints.
• Perform virtual and in-person audits of Sales Associates to ensure compliance with company and CCB rules and regulations.
• Comply with all HR policies including confidentiality and non-disclosure.
• Assist with the implementation of company policies, standard operating procedures, and performance standards.
• Maintain a clean and organized work environment.
• Daily compliance with Company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and industry-specific software.

SUPERVISORY RESPONSIBILITIES

Supervises a total of 10-20+ employees in the Sales Department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Help with daily operations, including shift opening and closing procedures.
• Adhere to all policies, process, procedures, and roles per employee handbook.
• Must comply with HIPAA guidelines as put forth by Federal regulations.
• Work with senior management team to increase sales and traffic volumes.
• Comply with company cash handling policies.
• Empowers team by providing a clear direction and providing ongoing coaching and support.
• Maintains the highest level of presentation, customer service, and compassion to all customers.
• Stays informed and knowledgeable about state and local laws, regulations and industry news.
• Ensuring hourly sales numbers and customer counts are sent hourly via text messaging sales thread.
• Review and delegate job responsibilities to direct reports, ex; operations, facilities, cleaning and etc.
• Manage store personnel as assigned by General Manager.
• Participate in monthly management meetings.
• Communicate any work issues related to the store to the General Manager, ex. customer complaints, employee work issues, safety concerns, product shortage, etc.
• May assist in the hiring process by participating in the interview process.
• Handles escalated customer service complaints.
• Perform virtual and in-person audits of Sales Associates to ensure compliance with company and CCB rules and regulations.
• Comply with all HR policies including confidentiality and non-disclosure.
• Assist with the implementation of company policies, standard operating procedures, and performance standards.
• Maintain a clean and organized work environment.
• Daily compliance with Company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules