Sales Lead at GOAT Group

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

23.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Leadership, Problem Solving, Communication, Teamwork, Critical Thinking, Fashion Knowledge, Operational Excellence, Training, Mentoring, Engagement, Relationship Building, Flexibility, Proactivity, Professionalism

Industry

technology;Information and Internet

Description

Role Overview As a Sales Lead at Flight Club, you will play a crucial role in enhancing the customer experience and driving store performance. Your strong knowledge of sneaker and streetwear fashion, combined with your leadership skills, will elevate our team’s effectiveness and engagement. In this role, you will: Provide personalized service to customers, actively engaging with them to understand their needs and offering tailored recommendations Lead problem-solving initiatives; address complex customer inquiries and challenges, using critical thinking to develop innovative solutions and ensure satisfaction Stay ahead of industry trends and deepen your expertise in sneaker fashion and product knowledge, sharing insights with customers and team members Uphold and model company policies and guidelines, demonstrating professionalism and commitment to the Flight Club brand in every interaction Encourage a strong team dynamic by sharing best practices and supporting colleagues to provide outstanding service Engage customers authentically, build lasting relationships through genuine interactions and enhance customer loyalty Support operational excellence; helping out at the cash register as necessary, ensuring full coverage amongst staff on the sales floor to ensure smooth store operations Provide guidance and training to enhance the skills and performance of Sales Associates Be flexible in supporting various tasks that contribute to the store’s success and the Flight Club brand We are looking for: 2+ years of experience in a sales associate role with a proven track record of mentoring and coaching peers Passion and knowledge of sneakers and fashion Strong communication skills; ability to communicate with necessary departments for seamless operations A motivated team player with a collaborative mindset and a proactive attitude Ability to embody and promote the core values of Flight Club Ability to stand and walk up stairs for long periods Available to work extended hours, including weekends and holidays, during peak periods to meet business demands The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”. The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information. Hiring Range: $23—$23 USD GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries. GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers. Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible. The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator. GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.

Responsibilities

As a Sales Lead, you will enhance customer experience and drive store performance by providing personalized service and leading problem-solving initiatives. You will also support operational excellence and train Sales Associates to improve their skills.