ABOUT VIRTUE VINTAGE:

Virtue Vintage is a Toronto-based vintage clothing boutique curated with slow fashion and sustainability in mind. Our mission is to slow down in a world dominated by fast fashion and champion intentional consumption without sacrificing self-expression. We envision catering to anyone wanting to step into who they want to be by providing a curated selection of high-quality, timeless pieces with hints of streetwear eclecticism while delivering exceptional customer service.
Since starting in 2019, Virtue Vintage has opened four store locations and currently operates three active locations in Ontario. We offer a vibrant and sustainable fashion experience for individuals who embrace their unique style and values.

POSITION OVERVIEW:

The Sales Lead will play a pivotal role in driving sales, delivering exceptional customer service, and supporting store operations. As a leader on the sales floor, this role involves actively contributing to strategic initiatives, fostering team collaboration, and ensuring Virtue Vintage’s continued growth and success in the sustainable fashion market.

QUALIFICATIONS:

Experience:

• 2+ years of retail or sales experience, with at least 1 year in a leadership role.
• Experience in the vintage or fashion industry and client relationship management is an asset.

Skills:

• Strong sales and customer service abilities.
• Excellent communication, presentation, and interpersonal skills.
• Ability to multitask, work independently, and thrive in a fast-paced environment.
• Proficiency in social media and familiarity with point-of-sale systems is a plus
• Knowledge of using basic computer programs.

Personal Attributes:

• Passion for vintage fashion and sustainability.
• Friendly, approachable, and positive attitude.
• Strong work ethic and reliability.
• Flexibility to work evenings, weekends, and holidays as needed.
• Willingness and eagerness to learn new concepts and procedures for the company’s flourishing.
• Innovative and proactive, with a business mindset for improving efficiency and proposing new procedures.
• Ownership-minded, taking responsibility for driving the company’s success.

Customer Experience:

• Greet customers warmly and assist in finding pieces that reflect their personal style and with shopping needs.
• Provide knowledgeable and personalized fashion advice while promoting sustainability and intentional consumption.
• Address customer inquiries and resolve issues with professionalism and care.
• Create an inspiring shopping experience that embodies Virtue Vintage’s mission

Customer Experience:

• Greet customers warmly and assist in finding pieces that reflect their personal style and with shopping needs.
• Provide knowledgeable and personalized fashion advice while promoting sustainability and intentional consumption.
• Address customer inquiries and resolve issues with professionalism and care.
• Create an inspiring shopping experience that embodies Virtue Vintage’s mission.

Sales Leadership:

• Drive sales by actively engaging with customers and achieving personal and team sales goals.
• Develop and execute sales strategies to meet revenue targets and support market growth.
• Process transactions accurately and efficiently using the point-of-sale system.
• Lead by example, fostering a culture of collaboration, positivity, and accountability.

Lead Generation & Prospecting:

• Identify and qualify new business opportunities through research, networking, and outreach.
• Build and maintain strong relationships with current and prospective clients to ensure customer satisfaction and loyalty.

Store Operations:

• Perform opening and closing duties, including cash handling and bank deposits.
• Maintain visual merchandising standards, ensuring the store is clean, organized, and inviting.
• Monitor inventory levels, assist with restocking, and report discrepancies to the Store Manager.
• Oversee loss prevention practices and daily operations.

Team Leadership & Development:

• Work collaboratively with team members to achieve store goals and objectives.
• Participate in team meetings and contribute ideas for improving store performance.
• Assist in training, mentoring, and motivating the sales team, providing ongoing support and feedback.
• Offer regular sales training to enhance team skills and product knowledge.
• Monitor team performance, analyze sales data, and provide updates to senior management.

Market Insight & Feedback:

• Stay up-to-date with industry trends, competitor activities, and customer preferences.
• Share product knowledge with customers and team members.
• Provide feedback to refine sales strategies and enhance the customer experience.

Ecommerce, Social Media & Marketing:

• Contribute to social media efforts, including content creation, product photography, and on-camera promotion.
• Support the execution of marketing campaigns, promotions, and in-store events.