Roles & Responsibilities

Key Responsibilities:

• Manage customer POs, order entry, invoicing, and order fulfilment
• Coordinate deliveries with customers, drivers, warehouse teams, and 3PL providers
• Monitor stock availability, allocation, FEFO, and short-expiry products
• Follow up on deliveries, PODs, pending orders, and operational issues
• Coordinate with Sales, Supply Chain, Warehouse, Finance, Suppliers, and Customers
• Maintain accurate ERP/CRM and customer portal records
• Prepare operational reports, journey plan and support process improvements
• Handle customer enquiries and complaints professionally

Desired Candidate Profile

• 3–5 years of relevant experience in Sales Support, Customer Service, Order Management, Logistics, Supply Chain, or FMCG/Retail
• Bachelor’s degree in any discipline
• Strong communication, coordination, follow-up, and problem-solving skills
• Good knowledge of MS Excel & Outlook
• Experience with Oracle/ERP/CRM systems is an advantage
• Strong understanding of order processing, inventory, warehouse, and delivery operations
• English communication skills are essential; Arabic is an advantage
• Ability to multitask and work effectively under pressure
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