Responsibilities:

• To develop trust with customers to be the first contact point when they need assistance.
• To formulate competitive quotations, considering best available product and appropriate technical and commercial considerations for each individual situation.
• To provide daily support to customers with prices and availability, technical support, order management and post-sales support.
• To provide excellent service and representation to customers through accurate order management, call and meeting handling with professional communications.
• To ensure accuracy of documentation including quotation entry, order entry, shipping, invoicing and finance systems
• To ensure the resolution of customer issues (e.g. order, technical, payment) by coordinating with various teams.
• To be available to travel worldwide.
• To provide market feedback and information to Sales team and Management.
• To support Sales team planning and implementing sales strategies to maximize market share.
• To prepare and analyse regular statistics.

Languages:

• Excellent written and verbal English
• Excellent written and verbal Italian
• Additional language is an advantage

Skills:

• Minimum 3 years’ experience in sales department / customer service (in a manufacturing industry is an advantage)
• Accuracy and discipline in the use of CRM and ERP systems
• Ability to collect and report information about market trends, customer needs and competitors
• Good financial literacy and commercial awareness
• Good understanding of industrial products and processes, with the ability to build technical credibility with customers
• Strong cross-cultural communication and negotiation skills
• Strong interpersonal skills with ability to effectively interface with all levels of customers
• Ability to work independently and in team
• Problem-solving attitude
• Computer-savvy

Requirements added by the job poster

• 3+ years of work experience with Customer Service

• 3+ years of experience in Sales