JOB DESCRIPTION:

Shift: Mon,Tue,Wed,Thu,Fri,Sat,Sun
The Brookmere Hotel and Regent Restaurant & Bar, which opened in November 2024, is seeking a passionate, organized, and results-driven Sales Manager to join our growing team.
Managed by Hay Creek Hotels, the Brookmere is a landmark hospitality development in Saratoga Springs, NY. Located just one mile from the iconic Saratoga Racetrack and adjacent to the Saratoga National Golf Course, this reimagined 10-acre property-formerly Longfellows Hotel-features 88 refined guestrooms, a full-service restaurant and bar with a seasonal outdoor porch, a tranquil spa, and 6,000 square feet of flexible meeting and event space. With private access to Lake Lonely, this upper-upscale destination sets a new standard for boutique hospitality in the region.

ESSENTIAL FUNCTIONS

• Solicit hotel room, local negotiated rate, and banquet/catering business by proactively calling on past and prospective clients.
• Act as a brand ambassador of The Brookmere Hotel and Hay Creek Hotels.
• Develop strong relationships with local business leaders, community officials, and organizations to ensure consistent exposure for the hotel.
• Demonstrate tact, discretion, and professionalism when booking events, ensuring alignment with the standards and image of The Brookmere Hotel.
• Use emotional intelligence to identify client needs and tailor proposals to deliver personalized experiences.
• Manage all details of booked events including party size, menus, event flow, and logistics; prepare detailed Banquet Event Orders (BEOs) and partner with operations to ensure seamless execution.
• Create and execute special events, sales blitzes, and attend trade shows to showcase the hotel to new markets and drive revenue.
• Actively participate in revenue management calls and collaborate on pricing strategies to optimize business mix.
• Monitor and analyze market trends, weekly/monthly reports, and sales forecasts to ensure revenue goals are achieved or exceeded.
• Maintain accurate records and documentation in TripleSeat per brand and corporate standards.
• Build long-term client relationships that foster repeat business and positive word-of-mouth.
• Ensure timely follow-up on all tasks, inquiries, proposals, and client communications.
• Uphold pricing integrity while maximizing revenue opportunities during negotiations.
• Lead targeted marketing efforts to upsell hotel services, amenities, and experiences.
• Contribute to the development and execution of creative sales strategies and promotional campaigns.
• Partner with the Executive Chef and F&B Director to design customized menus and packages that align with client preferences and hotel positioning.
• Serve as the primary point of contact for clients during the planning and execution stages of events; step in as Banquet Captain when necessary.
• Organize and oversee on-site and off-site catering functions as required.
• Prepare proposals, seating layouts, contracts, and all client-facing materials in a timely and professional manner.
• Ensure deposits and payments are collected according to contract terms.
• Maintain strong communication with operations managers and supervisors to guarantee flawless execution of all scheduled functions.
• Attend BEO meetings weekly and participate in team meetings, trainings, and strategy sessions.
• Support the development of marketing collateral including brochures, social media campaigns, and digital advertising to promote hotel offerings.
• Consistently seek new business opportunities across primary, secondary, and emerging markets.
• Exhibit flexibility by assisting other departments as needed to maintain a culture of guest-first hospitality.
• Uphold and enforce all Hay Creek Hotels SOPs, policies, and procedures.

HOTEL-SPECIFIC ESSENTIAL FUNCTIONS

• Ability to stand, walk, or remain in a stationary position for up to 8 hours.
• Ability to move and lift up to 50 lbs. and set up event spaces (tables, chairs, AV equipment, etc.).
• Ability to navigate stairs, bend, and perform repetitive motions as required during events.
• Strong verbal and written English communication skills required.