Our client is an award-winning private medical clinic. They are seeking a full-time Sales Manager – Conversion Strategist to join their team in Oakville, Ontario. This is an on-site position.
The Sales Manager’s role is to scale our client’s patient acquisition and retention systems, closing high-ticket services and building sales infrastructure. This includes nurturing and educating potential clients while providing a seamless experience that aligns with the clinic’s consultative and high-end service approach.
As the Sales Manager, you will play a pivotal role in driving revenue growth by closing premium services, developing SOPs and scripts, and aligning messaging across all patient-facing teams. You’ll also be responsible for improving conversion rates and enhancing patient lifetime value through strategic follow-up and retention initiatives.

QUALIFICATIONS:

• A minimum of at least 5 years of direct high-ticket sales experience.
• Strong closing skills and track record of meeting or exceeding sales targets.
• Experience in building sales SOPs, CRM pipelines, scripts, and messaging frameworks.
• Ability to analyze conversion data, improve performance, and lead with strategy.
• Experience and comfortability with handling objections and educating customers or prospective patients on premium services.
• Tech-savvy, with experience using CRM systems, Google and Microsoft products.
• Exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with patients.
• Proven experience tracking and analyzing sales performance metrics, including conversion rates and cost per acquisition.
• A proactive, results-driven mindset with the ability to craft and refine a sales process over time.
• Highly organized, detail-oriented, and able to manage multiple interactions simultaneously.
• Knowledge of medical terminology or prior experience in the healthcare industry is an asset.
  While we appreciate all inquiries, only qualified candidates will be contacted.
  Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.
  Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: In perso

• Converting warm leads into high-ticket program sales.
• Following up with qualified non-buyers and increasing conversion rates.
• Creating standard operating procedures (SOPs) and scripts for every stage of the patient journey.
• Developing unified messaging and language for front desk, physician assistants, doctors, etc.
• Collaborating with the clinic team to ensure an experience aligned with the clinic’s brand and values is consistently provided.
• Designing and implementing staff commission structures tied to performance and upselling.
• Helping to improve patient retention, renewals, and lifetime value.
• Managing the entire sales process from initial inquiry through appointments and programs, ensuring a seamless and consultative experience for prospective patients.
• Handling incoming leads and managing objections to ensure patients are well-informed and confident in their decision. Engaging with potential clients to convert inquiries into consultations or program enrollments.
• Following up with patients before and after their consultations, addressing any concerns, providing additional information, and guiding them toward the best program for their needs.
• Utilizing CRM system to track leads, manage patient interactions, and measure conversion rates and success metrics.
• Participating in weekly patient events, networking with attendees, and identifying new potential sales opportunities.
• Engaging in text and email marketing efforts to nurture leads and encourage program enrollment.
• Developing and presenting a strategic sales plan to improve conversion rates, optimizing the patient acquisition process.