JOB SUMMARY

We are looking for an experienced and highly motivated Sales Manager to lead and manage our dynamic sales team at Diamond Buick GMC in Alexandria, MN. The ideal candidate will have a strong background in automotive sales, a passion for customer service, and a proven ability to drive revenue growth and achieve sales targets. This individual will oversee all aspects of the sales department, including personnel management, sales strategy, inventory control, and customer relationship management, while fostering a positive, high-performance culture within the team.

3. CUSTOMER EXPERIENCE & RELATIONSHIP MANAGEMENT

• Customer Satisfaction: Ensure the highest level of customer satisfaction by consistently monitoring sales processes and providing personalized experiences. Establish a culture of customer-first thinking and ensure that all sales staff understand and follow best practices in customer service.
• Customer Retention: Build strong relationships with clients and create loyalty programs that drive repeat business, referrals, and customer retention. Engage in follow-up communication post-sale to ensure customer satisfaction and build long-term relationships.
• Escalated Issues: Personally handle complex or escalated customer issues, complaints, and concerns, ensuring that they are resolved in a professional and timely manner. Strive to turn any negative experience into a positive one.

QUALIFICATIONS

• Experience: At least 3 years of automotive sales experience.
• Leadership Skills: Strong leadership qualities, with the ability to lead by example and inspire a team.
• Sales Expertise: Deep knowledge of the automotive sales process, including finance and leasing options, trade-in appraisals, and vehicle negotiations.
• Customer-Focused: A commitment to providing excellent customer service and ensuring an exceptional customer experience at every touchpoint.
• Analytical Abilities: Strong analytical and problem-solving skills, with a data-driven approach to managing and improving sales performance.
• Technological Proficiency: Familiarity with dealership management system proficiency with Microsoft Office Suite (Excel, Word, Outlook, etc.).
• Strong Communication: Excellent communication skills, both written and verbal, with the ability to interact with customers, staff, and senior management.
• Valid Driver’s License: A valid driver’s license with a clean driving record.

PREFERRED QUALIFICATIONS

• Experience in a high-volume dealership environment.