Sales Manager at Eastern State Penitentiary Historic Site

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Management, Retail Operations, Inventory Management, Team Leadership, Customer Service, Coaching, Merchandising, Financial Accuracy, Performance Analysis, Communication, Organizational Skills, Problem Solving, Time Management, Compliance, Visual Merchandising, Data Analysis

Industry

Museums;Historical Sites;and Zoos

Description

Job Details Job Location: Philadelphia, PA 19130 Job Summary: The Manager of Sales leads the Sales team and oversees retail and ticket sales operations for Eastern State, including for its historic site and Halloween festival. They take the lead in the recommendation, development, sourcing, and stocking of new products, retail merchandising, inventory management, and sales policies and enforcement. They ensure smooth running of retail and ticket sales operations to maximize sales, minimize costs, motivate sales staff, and ensure excellent guest experiences. This position supervises the Sales Coordinator and a team of full-time and part-time Sales Associates. Duties & Responsibilities: Operations Oversees daily retail and ticket sales operations, ensuring efficient admissions, ticket sales, and visitor flow. Ensures POS systems and ticketing platforms are operational, accurate, and properly maintained; coordinates troubleshooting and system updates as needed. Oversees daily opening and closing procedures, cash handling, deposits, and reconciliation to ensure financial accuracy and compliance. Maintains clean, organized, and welcoming front-of-house sales spaces. Supports continuous improvement of retail and ticketing operations. Management & General Management Hires, trains, schedules, and supervises full-time and part-time Sales Associates. Oversees daily sales staff deployment, task assignments, and coverage to ensure smooth operations. Provides coaching, performance feedback, and documentation in collaboration with the Senior Director of Marketing Communications & Sales (SDMCS). Motivates sales team, creating a culture of positivity and excellent customer service Ensures compliance with the United Steelworkers (USW) Collective Bargaining Agreement (CBA) in day-to-day operations and staff supervision. Merchandising & Sales Operations Oversees merchandise sourcing and design with input from SDMCS Oversees ordering, receiving, inventory control, and storage of retail merchandise. Ensures strong visual merchandising and store presentation across all retail environments to ensure industry best practices and optimize sales. Manages retail operations for the onsite museum store, online store, pop-up locations, and Halloween Nights retail spaces. Oversees annual inventory audits, loss prevention practices, and inventory accuracy. Recommends pricing strategies, discounts, and promotions to support revenue growth. Performance, Reporting, & Budgeting Analyzes sales trends, inventory levels, and performance metrics to inform decision-making. Prepares sales and inventory reports and supports retail budget management with a focus on efficiency and cost control. Monitors expenses and inventory investments to align with approved budgets. Manages payment processes for retail inventory, including invoicing for appropriate accounts. Qualifications Bachelor’s degree in Business, Marketing, Museum Studies, or a related field, or equivalent combination of education and relevant experience. Minimum of 4 years in a related role. 4+ years managing a team preferred Demonstrated experience in retail, sales operations, or visitor-focused environments, preferably within a nonprofit cultural institution Strong people-management skills, including experience hiring, training, scheduling, coaching, and supervising staff. Ability to lead daily operations, adhering to institutional policies and procedures. Solid understanding of sales operations, cash handling, inventory control, and POS and ticketing systems. Strong organizational and time-management skills with the ability to prioritize competing operational needs. Excellent interpersonal and communication skills, with the ability to work effectively with staff, visitors, vendors, and cross-departmental partners. Analytical mindset with the ability to review sales data, identify trends, and make practical recommendations. High attention to detail and commitment to delivering a positive visitor experience. Availability to work weekends and evenings as required by museum operations. Physical Requirements: Ability to sit or stand for prolonged periods of time. Ability to traverse from post to post within the 10-acre site, and up and down stairs between the storage area and the front-of-house spaces Frequent bending, stooping, and reaching overhead or below the waist to retrieve, organize, and restock merchandise on shelves, racks, and display fixtures Sufficient manual dexterity to accurately handle cash, process credit cards, operate the POS system, and neatly wrap merchandise or gift-wrap purchases Ability to work in outdoor environments, including in the elements and in indoor or covered spaces where temperatures may vary Ability to lift up to 50 pounds EEO Statement Eastern State Penitentiary Historic Site Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, gender expression, arrest record or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. ESPHS strongly believes in second chances and, as such, is committed to providing appropriate employment opportunities to those who have been incarcerated. As a condition of employment, all individuals who accept an employment offer must complete a criminal background check. Eastern State will review any criminal record and make appropriate employment decisions in accordance with applicable law and its policies. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Eastern State employees are expected to be flexible and to take on additional duties as assigned, according to the organization’s needs and the staff member’s skills and abilities.

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Responsibilities

The Sales Manager leads the Sales team and oversees retail and ticket sales operations, ensuring efficient admissions and maximizing sales. They are responsible for hiring, training, and supervising staff while maintaining compliance with policies and enhancing guest experiences.