ABOUT FENIX

At Fenix, our mission is to simplify the process of arranging a funeral when a loved one passes away. We combine empathetic support with innovative technology to make a traditionally complex and emotional time easier to navigate. Since launching in the UK in 2020, we’ve grown rapidly and now operate in major cities across the country.
We’re a small but driven team with a shared commitment to delivering exceptional service when it matters most. We are looking for a Sales Manager to take a key role in shaping our customer experience and sales performance.
Experience in Funeral Industry is not necessary, we are looking for passionate candidates who love to lead and make a difference!
Work from home, with occasional travel to head office in Stockholm!

THE ROLE

As Sales Manager, you will be the first point of contact for our customers—often during an emotionally challenging time. You will be responsible for handling incoming enquiries with care and professionalism, converting these into confirmed funeral arrangements, and ensuring every customer interaction reflects our values of empathy, transparency, and integrity.

KEY RESPONSIBILITIES:

• Sales Lead Management: Take full ownership of inbound customer leads, ensuring timely follow-up and high conversion rates from enquiry to confirmed order.
• Sales Strategy: Drive daily performance by identifying opportunities to improve sales processes and increase efficiency.
• Scheduling & Coordination: Manage and schedule freelance sales agents to ensure consistent phone line coverage and peak conversion performance.
• Customer Experience: Provide an exceptional level of service at every stage of the customer journey, ensuring clients feel supported and informed.
• Team Collaboration: Work closely with our small internal team to optimise the customer journey and support each other in achieving shared goals.