locations
Amsterdam, Netherlands
time type
Full time
posted on
Posted 3 Days Ago
job requisition id
JR106442
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
In this role, the successful candidate will oversee a sales team of 4 Acquisition & Retention Oriented Account Executives in Benelux region. The role includes all aspects of sales leadership working with direct AE’s, sales operations, marketing, and other cross function teams..

Key Responsibilities

• Lead and coach a team to work with existing customers to drive their solution adoption and growth, penetrate greenfield accounts, leveraging targeted prospecting and engagement strategies to drive new business growth.
• Develop and execute comprehensive strategies in collaboration with Marketing, BDRs, and partners to accelerate business growth.
• Mentor the team on solution-based selling techniques, fostering relationship-building with prospective clients and nurturing long-term partnerships.
• Apply MEDDPICC frameworks for accurate forecasting, pipeline management, and strategic deal qualification.
• Align account strategies with organizational goals across diverse customer segments, including varying industries, geographies, and company sizes.
• Support the team in selling advanced technical solutions to target accounts, providing overlay sales expertise for complex engagements.
• Foster skill development within the team to identify customer needs and present tailored solutions, driving long-term client satisfaction and organizational growth.
• Tracking pipeline and calling forecast for their industry team on a weekly basis
• Establishing a reliable network with partners, transformational partners, independent consultants, and technology partners of Genesys to raise the ability to execute and to position Genesys in top management decided projects.
• Supporting AEs as needed in the senior level execution of deals (e.g. by doing senior management meetings/presentations, participate in SteerCos etc.)
• Represent Genesys in general sales and marketing activities (e.g. conferences, fairs & industry-specific networks/platforms/communities).

Expectations for the Role

• Provide hands-on leadership, coaching, and guidance to ensure the team effectively targets opportunities and secures new logos and existing accounts expansions.
• Drive new business development by equipping team members with the skills and strategies needed to excel in competitive markets.
• Collaborate with senior leadership to align team objectives with broader organizational goals, ensuring strategic consistency.
• Oversee sub-teams, ensuring functional and geographic-specific business objectives are achieved while maintaining high performance.

Required qualifications:

• Bachelor’s degree in Economics, Business Administration, Technical or similar education
• 5+ years professional experience in a people manager and team leader role, with a proven ability to lead teams in achieving greenfield account acquisition, net-new logo success and existing business support and growth.
• History of talent acquisition, team motivation, and overall performance, especially in complex enterprise sales, SaaS/cloud sales, management consulting, industry practitioner and/or other similar fields
• Strong relationship into the AWS network and organization
• Committed, proactive, team-oriented and stress-tested
• Positive, Motivated, Self-starter with a can-do attitude & strong sense of ownership over their engagements. Willingness to do the heavy lifting to get to a better result more quickly. Enthusiastic collaborator.
• Self-assured appearance and excellence presentation skills – especially suited for senior/top management level.
• Expertise in coaching relevant sales motions with cross segment focus.
• Demonstrated skills in business modelling, value consulting and conducting due diligence for new opportunities.
• Extensive experience in leading sales teams, fostering cross-functional collaboration, and exceeding organizational targets through innovative acquisition strategies.

This role is ideal for a leader with a passion for driving growth in dynamic markets and a track record of empowering teams to deliver impactful results.

LI-Hybrid #LI-MC1

If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase

Key Responsibilities

• Lead and coach a team to work with existing customers to drive their solution adoption and growth, penetrate greenfield accounts, leveraging targeted prospecting and engagement strategies to drive new business growth.
• Develop and execute comprehensive strategies in collaboration with Marketing, BDRs, and partners to accelerate business growth.
• Mentor the team on solution-based selling techniques, fostering relationship-building with prospective clients and nurturing long-term partnerships.
• Apply MEDDPICC frameworks for accurate forecasting, pipeline management, and strategic deal qualification.
• Align account strategies with organizational goals across diverse customer segments, including varying industries, geographies, and company sizes.
• Support the team in selling advanced technical solutions to target accounts, providing overlay sales expertise for complex engagements.
• Foster skill development within the team to identify customer needs and present tailored solutions, driving long-term client satisfaction and organizational growth.
• Tracking pipeline and calling forecast for their industry team on a weekly basis
• Establishing a reliable network with partners, transformational partners, independent consultants, and technology partners of Genesys to raise the ability to execute and to position Genesys in top management decided projects.
• Supporting AEs as needed in the senior level execution of deals (e.g. by doing senior management meetings/presentations, participate in SteerCos etc.)
• Represent Genesys in general sales and marketing activities (e.g. conferences, fairs & industry-specific networks/platforms/communities)

Expectations for the Role

• Provide hands-on leadership, coaching, and guidance to ensure the team effectively targets opportunities and secures new logos and existing accounts expansions.
• Drive new business development by equipping team members with the skills and strategies needed to excel in competitive markets.
• Collaborate with senior leadership to align team objectives with broader organizational goals, ensuring strategic consistency.
• Oversee sub-teams, ensuring functional and geographic-specific business objectives are achieved while maintaining high performance